Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Uniontown

                    

Facility

Lake Mercy Health Center

                     

Department

Lake Shared Costs-Cleveland Clinic Mercy Hospital

                      

Job Code

B15028

                     

Shift

Days

                       

Schedule

6:30am-5:00pm/8:30am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team at Mercy Hospital Health Center - Lake, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. In this role, you will help patients check in and out as well as address concerns, collect copays, verify demographic and insurance information and other administrative tasks. An accurate and efficient registration process can lead to a smooth visit and seamless check-in process for the patient. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.       

 

A caregiver in this position works varying hours, Monday-Friday, between 6:30AM – 5:00PM. 

 

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  

• Investigate, triage and resolve patient issues using the established HEART model.  

• Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences.  

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  

• Enter and maintain confidential patient information.  

• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

• Process the workflow for the day. 

• May participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance. 

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing