Staff Engineer, Production Operations

Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest. 
At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.
Greenlight is looking for a Staff Engineer, Production Operations to join our growing team!
As a Staff Engineer, you will be a technical leader and individual contributor within our production operations function. You will be responsible for designing, building, and maintaining highly reliable, scalable, and performant cloud infrastructure and systems. You will play a critical role in driving technical excellence, mentoring junior engineers, and solving our most complex scalability and reliability challenges.

Your day-to-day:

• Lead the design, implementation, and evolution of Greenlight's core cloud infrastructure and SRE practices to ensure high availability, scalability, and performance.
• Act as a technical authority for complex SRE and cloud engineering challenges, providing expert guidance and solutions.
• Drive significant architectural improvements to enhance system reliability, resilience, and operational efficiency.
• Develop, maintain, and optimize our cloud infrastructure using Infrastructure as Code (primarily Terraform) and automation tools.
• Collaborate closely with development and security teams to embed SRE principles into the software development lifecycle, promoting secure and reliable coding practices.
• Design and implement robust monitoring, logging, and alerting solutions to provide comprehensive visibility into system health.
• Participate in and lead incident response, performing deep dive root cause analysis, and driving actionable blameless postmortems to prevent recurrence.
• Mentor and provide technical guidance to other SRE and Cloud Engineers, contributing to their growth and the team's overall technical capabilities.
• Research, evaluate, and advocate for new technologies and tools that can improve our operational posture and efficiency.
• Contribute to the strategic planning and roadmap development for the SRE and Cloud Engineering functions.
• Enhance existing services and applications to increase availability, reliability, and scalability in a microservices environment.
• Build and improve engineering tooling, process, and standards to enable faster, more consistent, more reliable, and highly repeatable application delivery.

What you’ll bring to the team:

• Technical Leadership: Lead complex technical projects and mentor engineers.
• Communication: Articulate complex technical concepts clearly.
• SRE Expertise: Apply SRE principles (SLIs, SLOs, error budgets) in production.
• Distributed Systems: Understand and troubleshoot complex issues in distributed systems.
• Monitoring & Alerting: Design and optimize monitoring, logging, and alerting systems (e.g., Datadog, Prometheus).
• Cloud Mastery (AWS): Expert-level knowledge of AWS services (e.g., EC2, S3, EKS).
• Infrastructure as Code (Terraform): Master IaC for cloud infrastructure management.
• Containerization: Strong experience with Docker and Kubernetes in production.
• Automation: Bias for automation and building self-healing systems.
• Problem Solving: Exceptional analytical and problem-solving skills, proactively identifying bottlenecks.

Technologies we use:

• AWS
• MySQL, DynamoDB, Redis
• GitHub Actions for CI pipelines
• Kubernetes (specifically EKS)
• Ambassador, Helm, Argo CD, LinkerD
• REST, gRPC, graphQL
• React, Redux, Swift, Node.js, Kotlin, Java, Go, Python
• Datadog, Prometheus

Work perks at Greenlight:

• Medical, dental, vision, and HSA match 
• Paid life insurance, AD&D, and disability benefits 
• Traditional 401k with company match
• Unlimited PTO 
• Paid company holidays and pop-up bonus holidays 
• Professional development stipends
• Mental health resources  
• 1:1 financial planners
• Fertility healthcare
• 100% paid parental and caregiving leave, plus cleaning service and meals during your leave
• Flexible WFH, both remote and in-offi