Business Intelligence Lead, Commercial

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. 

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role 

Zipline is on a mission to transform how goods move by making autonomous drone delivery the fastest, most reliable, and most delightful logistics system in the world. To sustain our global expansion, we need a Business Intelligence Lead who functions as an AI-augmented strategist—someone who doesn't just look at dashboards but builds the intelligent systems that tell us where to go next.

As the BI Lead for the Commercial team, you are the "intelligence layer" of our operation. You are a power user of Zipline’s data stack, leveraging it to build cutting-edge AI tools and automated workflows that illuminate complex market dynamics. You are a "builder-operator" who uses AI to eliminate manual work and move at the speed of autonomous flight. This is a role for a seasoned professional (10+ years) who thrives on using data-driven influence to align stakeholders and turn commercial insights into operational reality.

This role is based out of our HQ in South San Francisco, CA.

What You'll Do

• AI-First Tooling & Custom Apps: Act as a visionary power user of AI. You will code and deploy custom AI agents, custom internal tools, and automated workflows that turn raw data into real-time recommendations.
• Commercial Performance Analysis: Leverage our existing data stack to take full ownership of measuring commercial health. You will identify systemic opportunities and pinpoint "exploit-ready" growth areas.
• Automation Obsession: Redefine visibility at Zipline. You will identify every manual commercial process and architect an automated, AI-enhanced alternative, ensuring our Commercial team spends less time digging for data and more time winning markets.
• Cross-Functional Influence: Lead through technical diplomacy. You will partner with Engineering and Data teams to ensure the commercial requirements are met, using your soft power to resolve bottlenecks and drive results across the organization.

What You'll Bring

• Expert Communication: You are able to transform complexity into simple, clear, and actionable insight
• Proven Capability: Minimum of 10 years of experience in high growth environments, tech, eCommerce, military, business intelligence, revenue operations, and/or consulting.
• AI & Automation Mastery: You are a specialist in the modern AI toolkit. You have a track record of using LLMs, Python-based automations, and AI workflows to solve business problems. 
• Expert Data Consumption: You are an expert at navigating complex data environments. While you won't manage the stack, you understand SQL and BI platforms, capable of extracting high-value insights from diverse sources.
• Academic Excellence: An MBA or advanced degree in a quantitative field is preferred, providing the business frameworks necessary to navigate Zipline’s global commercial landscape.
• Soft Power & Diplomacy: Exceptional ability to work cross-functionally. You know how to build consensus among diverse teams and drive adoption without need