Director, Customer Partner - Healthcare Industry (Virginia - DC Based)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to take on an exciting challenge with Kyndryl? We are looking for a dynamic Customer Partner to revolutionize relationship management, drive account growth, and boost profitability. In this role, you will create, maintain, and develop deep customer connections—bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives. 

As a Director, Customer Partner, you will be at the forefront of proactive account growth. You will sell new offerings, minimize erosion in renewals, and ensure that our largest accounts continue to flourish. You will develop and execute cutting-edge account strategies, identify and qualify new opportunities, and deliver tailor-made solutions that meet the unique needs of each client. 

This role carries significant responsibility: you will own the account P&L, lead one or more Portfolio or Strategic accounts, and be the driving force behind generating new opportunities and expanding existing engagements into larger scopes and new capabilities. 

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Key Responsibilities:

• Own the account P&L and ensure customer satisfaction, retention, and compliance 

• Develop and execute account strategies for the growth and retention of Kyndryl’s most valuable accounts 

• Build and maintain trusted relationships with senior client executives and key decision-makers 

• Identify, qualify, and pursue new opportunities; expand existing work into larger scopes and new capabilities 

• Collaborate with sales team members to ensure seamless account management from prospecting through deal close and beyond 

• Build a strong go-to-market pipeline with partners to pursue and win new business 

• Apply deep knowledge of external best practices and industry trends to provide innovative client solutions 

• Oversee a major transformation involving approximately 200+ rebadges, offshore uplift, and integration with the AI innovation lab in Washington, D.C. 

• Ensure delivery execution aligns with bid-to-perform commitmen