Technical Support Associate - US

Position Overview

This position is responsible for providing first-tier technical support, testing, repairing, and configuring ultrasound machines. Technical support will primarily be delivered via telephone to personnel across the organization who utilize our ultrasound products. This is an entry-level technical support position within the company.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and responsibilities

• Provides tier one-level technical support to personnel as needed, with significant help from higher-level national technical support specialists.
• Prepares and disseminates information related to ultrasound products to personnel to improve their ability to perform tasks related to the products, with significant help from higher-level national technical support specialists.
• Occasionally helps roll out new ultrasound products by participating in installations as
• Occasionally assists support services personnel in performing quality-related
• Maintains excellent working relationships with personnel in all
• Works overtime and odd hours as needed, including at the “last minute”.
• Occasionally travels to customer sites to solve problems as
• Provides factory service as directed
• Provides testing and repairing of u/s machine components as
• Assists in configuring new u/s machines as
• Adheres to and ensures compliance with all safety practices and quality
• Promotes both internally to the company and externally, the image and reputation of the
• Provides back up assistance to our call dispatch function as
• Performs other duties as
• Comply with all applicable S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements, and all other applicable laws, regulations, and standards.

Qualifications

• Experience in maintaining and troubleshooting ultrasound equipment at other companies, or service and operations experience within our organization demonstrating proficiency in ultrasound, is preferred.
• Capable of operating all test equipment required to service Ultrasound Bachelor’s degree from an accredited four-year college—preferably in an electronics- related discipline—or equivalent experience is preferred.
• Must have strong computer (computer network)

Physical requirements

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Standing/Walking:
  • This activity occurs frequently and is prolonged/repetitively.
• Sitting:
  • This activity occurs frequently and is prolonged/repetitively. Including when driving to customer sites and/or flying.
• Lifting/Carrying:
  • This activity occurs infrequently and periodically with light hand tools, a tool bag, cabinet covers weighing from 1 20 lbs., diagnostic test equipment weighing from 5- 30 lbs., and replacement components which may weigh from 1 30 lbs.
• Pushing/Pulling:
  • This activity occurs periodically. It occurs primarily with the pushing of the Ultrasound systems, which are mounted on wheels and weigh approximately 250 pounds. Pushing distances are typically 24 inches to several yards.
• Bending:
  • This activity occurs occasionally and period/prolonged in the lower back. It occurs with a variety of tasks.
• Reaching:
  • This activity occurs rarely above the shoulders. This activity occurs occasionally and periodically below shoul