Customer Experience Front of House team member

<p><b>JLL empowers you to shape a brighter way</b>.  </p><p></p><p>Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   </p><p></p><h1><span><span><span>Front of House Receptionist - Client Site</span></span></span></h1><p></p><h2><span><span><span>Overall Objective</span></span></span></h2><p><span><span><span>We're seeking a highly self-motivated professional with a passion for exceptional customer service, strong team collaboration skills, and meticulous attention to detail.</span></span></span></p><p><span><span><span>This role serves as the visible face of our client, creating a singular point of contact for employees while functioning as the primary interface between our client's internal operations and its clients. The successful candidate will deliver services to the highest standards while embodying our client's values through their appearance, presentation, and conduct.</span></span></span></p><p></p><h2><span><span><span>Job Purpose</span></span></span></h2><ul><li><span><span><span>Represent our client in the most favorable light through exemplary personal and professional conduct</span></span></span></li><li><span><span><span>Deliver a highly efficient and proactive service to our client, its employees, and clients</span></span></span></li><li><span><span><span>Establish reception services as a high-profile role model that reflects both JLL and our client's values, setting the tone for all who enter the premises</span></span></span></li></ul><p></p><h2><span><span><span>Key Responsibilities</span></span></span></h2><h3><span><span><span>Visitor Experience</span></span></span></h3><ul><li><span><span><span>Welcome and guide visitors through the registration process</span></span></span></li><li><span><span><span>Keep visitors informed about their host/meeting status</span></span></span></li><li><span><span><span>Attend to visitor needs throughout their time on premises</span></span></span></li><li><span><span><span>Maintain professional appearance and demeanor at all times</span></span></span></li><li><span><span><span>Serve as an information resource for clients and employees</span></span></span></li><li><span><span><span>Alert hosts to their visitors' arrival and ensure proper host collection</span></span></span></li><li><span><span><span>Assist with luggage and provide cloakroom services as needed</span></span></span></li><li><span><span><span>Offer beverages to waiting visitors as appropriate</span></span></span></li></ul><p></p><h3><span><span><span>Environment Management</span></span></span></h3><ul><li><span><span><span>Maintain reception areas, waiting spaces, and meeting rooms to the highest standards</span></span></span></li><li><span><span><span>Process and manage conference room bookings efficiently</span></span></span></li><li><span><span><span>Conduct regular checks of meeting rooms to ensure cleanliness and operational readiness</span></span></span></li><li><span><span><span>Monitor all common areas and public spaces for cleanliness and presentation</span></span></span></li><li><span><span><span>Ensure the security of conference rooms and visitor areas</span></span></span></li></ul><p></p><h3><span><span><span>Operational Excellence</span></span></span></h3><ul><li><span><span><span>Register all visitors correctly and issue appropriate passes</span></span></span></li><li><span><span><span>Work collaboratively with security and facilities management teams</span></span></span></li><li><span><span><span>Liaise with JLL and our client's FM teams to deliver consistent service</span></span></span></li><li><span><span><span>Coordinate with facilities staff regarding conference bookings and special events</span></span></span></li><li><span><span><span>Manage daily Customer Experience within Reception and Facility coordination</span></span></span></li><li><span><span><span>Take full responsibility for service delivery and customer experience</span></span></span></li><li><span><span><span>Maintain and update procedural standards documentation</span></span></span></li><li><span><span><span>Provide required quality data and reporting</span></span></span></li></ul><p></p><h3><span><span><span>Customer Service</span></span></span></h3><ul><li><span><span><span>Deliver prompt, efficient service that consistently exceeds expectations</span></span></span></li><li><span><span><span>Monitor customer feedback and develop appropriate action plans</span></span></span></li><li><span><span><span>Maintain effective busine