Staff Technical Program Manager | Security

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology & The SSO  

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.   

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.   

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.   

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact  

  

What you get to do in this role:    

• Take small to large IT, Security and Compliance programs/projects from original concept through final implementation 

• Develop detailed program/project execution plan, and manage all implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and delivery within budget constraints 

• Provide overall communication and work with all areas affected by the program/project including partners, business sponsors and vendors 

• Create status reporting to support project/program discussions at Steering Committee and Sponsor level 

• Promote organizational understanding of Agile roles and to help teams and individuals transitioning from waterfall to Agile 

• Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking 

• Responsible for taking large security programs from business case through post-implementation 

• Help streamline work process to improve efficiency and consistency 

• Engage with the business at different levels to understand technical needs, capture the requirements and coordinate prioritization 

• Drive crucial conversations with senior executives in business and IT to define strategic business case and measurable business outcomes 

• Drive all PMO activities in coordination with a team of technical and non-technical professionals dedicated to the implementation and enablement of company-wide business support systems 

• Develop standardized processes and methodologies for value driven program management 

• Lead the receiving, dispositioning, coordinating solution gathering, and project management of issues related to internal audits and red team engagements 

Qualifications

To be successful in this role you have: