Watch Officer, Global Security Operations Center

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon and we are looking for a Watch Officer. As Watch Officer, Global Security Operations Center, you will support the local and global monitoring and response operations needs of the GSOC. The Watch Officer will work with the broader team, Watch Officer Shift Lead(s), GSOC Manager, and the Risk and Intelligence (R&I) Director to support security and intelligence on a 24/7 basis.  The Watch Officer will be located at the Fort Worth, TX, USA facility.

In coordination with Watch Officer Lead(s), the GSOC Manager, R&I Director, in this role a typical day will include:

•    Dispatches and coordinates response to incidents that occur on Alcon premises, using the appropriate communication methods
•    Monitors access control system and supports badge access functions as directed
•    Monitors intelligence providers and news sources for global events with the potential to impact Alcon’s global operations and disseminating information for review by leadership.
•    Actively seeks information on incidents that may pose potential impact(s) to global sites and communicates with site points of contact effectively. 
•    Actively monitors open-source media, third-party subscription services, and other sources in real time for issues that could affect business operations and personnel.
•    Uses SOPs, training knowledge, research resources, and critical thinking skills to escalate impactful events as appropriate to Watch Officer Lead(s). 
•    Produces written incident reports that include a summation of the event, its impact (or potential impact) to Alcon, and the current status of the response with minimal syntax errors.
•    Maintains constant documentation of events that happened on their shift. 
•    Understands client's global footprint and interests to anticipate client needs.
•    Receives, evaluates, and disseminates information and reports from on-site security personnel, global POCs, employees, and other sources, engaging and sharing with Watch Officer Lead(s) as applicable. 
•    Works with security team members effectively and efficiently.
•    Suggests potential improvements to the program to Watch Officer Lead(s), or to the GSOC Manager, as applicable. 
•    Tracks and reports metrics around production and deliverables.
•    Is consistently engaged on a daily basis with teammates.

WHAT YOU'LL BRING TO ALCON:

•    H.S. Diploma or GED
•    1+ years of experience in incident response, security operations or a related field required, with a demonstrated history of excellence and reliability
•    Microsoft Office experience (Word, Excel, and Power Point)
•    Proficient and accurate typing skills

Work hours: Rotating shifts, to include nights/weekends and holidays

Travel Requirements: None

Relocation assistance: No

Sponsorship (Work Visa): No

PREFERRED QUALIFICATIONS / SKILLS / EXPERIENCE: 

•    Associates degree or equivalent military/security experience producing clear and concise written reports required
•    Ability to utilize critical thinking skills to operate effectively with a medium degree of autonomy and moderate supervision
•    Intelligence analysis and/or threat assessment knowledge.
•    General understanding of site security operations
•    Intermediate communication skills
•    Intermediate attention to detail and ability to follow protocols with the drive to progress and learn. 
•    Able to provide clear and concise verbal briefings
•    Familiarity with global affairs and events, with the ability to contextualize against Alcon’s global footprint
•    Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint
•    Knowledge of Google Earth and Maps
•    Effective problem-solving skills
•    Fast learner and ability to multitask
•    Ability to organize and prioritize work with little supervision
•    Ability to adhere to timelines and deadlines with effective time management skills
•    Ability to establish and maintain positive professional rapport with o