Senior Collaboration and Media Services Engineer

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
The Senior Collaboration and Media Services Engineer is responsible ongoing support of SHC Communication Technologies. This role will provide Communications Technologies services in order to ensure maximized performance against SHC's objectives, focus on customer needs and preferences, and provide technical vision and leadership regarding SHC user Communications Technologies. The Senior Engineer providing oversight and support for communications systems and shared service infrastructure programs. The Senior Engineer is also responsible for designing, implementing, and managing audio-visual systems for various projects (e.g. new construction) and events, such as corporate events, educational meetings and rounds, meeting venues, and live events. This role combines technical expertise, project management, and creative problem-solving to ensure seamless audio and visual experiences tailored to client needs. The engineer oversees the entire lifecycle of AV projects, from planning and design to installation, testing, and maintenance, while collaborating with cross-functional teams to deliver high-quality solutions. The Engineer might also be required to assist with the support of events on a as needed basis.

Locations
Stanford Health Care

What you will do

• Support all Collaboration Technologies services and solutions.
• Ensure systems and services meet or exceed published Service Level metrics.
• On call rotor to attend to P1/P2 incidents out of hours. This may involve responding to Stanford Health Care locations.
• Responsible for creating and maintaining a library of system and technical design documentation, operational documentation, and service documentation for Collaboration Technologies solutions.
• Define, monitor, and report on Communications Technologies services metrics.
• Participate in the development of new, innovative clinical and non-clinical IT solutions to complex business problems. Work with management and the IT team to simplify existing solution architectures.
• Clearly translate and communicate information and concepts surrounding Collaboration Technologies services between and across different groups and levels within and outside of the organization.
• Gather functional/business requirements and definitions for Collaboration Technologies service improvements.
• Ensure all IAW, HCAI and any other facility, county or state regulations are adhered to with regards to implementation and operations of clinical IT solutions
• Treat all co-workers and customers with respect, and consistently model CICARE (i.e. customer service) behaviors and best practices
• Perform routine maintenance, system checks, and repairs to ensure optimal functionality of AV systems.
• Diagnose and resolve technical issues related to hardware, software, or network integration.
• Provide on-site technical support during live events, such as conferences, concerts, or broadcasts.
• Stay updated on the latest AV technologies, trends, and equipment to recommend innovative solutions.
• Integrate AV systems with IT infrastructure, including IP-based systems, VoIP, and networked AV solutions.
• Ensure compliance with industry standards and safety regulations during system design and installation.
• Installation and Configuration: Oversee and participate in the installation of AV equipment, including cabling, rack-mounting, and system integration, configure and calibrate AV systems to optimize audio and video performance, ensuring high-quality output, set up and test video conferencing, streaming, and broadcasting systems, including signal flow and processing control.
• Project Management: Coordinate with clients, architects, contractors, and other stakeholders to align on project timelines, budgets, and technical requirements, manage multiple projects simultaneously, ensuring timely completion and adherence to scope, supervise AV technicians and installation crews, providing technical guidance and training as needed.

Education Qualifications

• Bachelor’s degree in work-related field/discipline from an accredited college or university or equivalent experience required.

Experience Qualifications

• Five (5) years of progressively responsible and directly related work experience required.

Required Knowledge, Skills and Abilities

• Progressive team leadership experience effectively supervising and coaching