AV Services Lead Program Manager - Assistant Vice President

iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $200 billion in global client assets invested in 1,634 funds, as of September 2024. 

 

iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a three-time winner of MMI/Barron’s Solutions Provider award (See link below).  

 

About the Role 

The Audio Visual (A/V) team at iCapital works collaboratively with internal stakeholders, peer technology groups, and third-party vendors to support the company’s rapidly growing corporate A/V footprint, which includes physical locations in the US, Canada, Portugal, Switzerland, London, Singapore, Japan, and Hong Kong.  

The A/V Services Lead will report to the Global Head of A/V and is responsible for the project management of A/V builds, deployment, troubleshooting, break and fix, and assignment of live events. The ideal candidate will have a proven track record of managing complex A/V projects from concept through execution, including collaboration with stakeholders, vendors, and cross-functional teams.  

Responsibilities 

• Perform on-site and remote support on all A/V systems, including conference room and digital signage across all offices. 

• Provide on-site support for live events, ensuring seamless operation of A/V systems and addressing any technical challenges that arise. 

• Manage and collaborate on A/V builds and deployment projects, ensuring successful completion within scope, budget, and timeline. 

• Provide leadership for the A/V Service team, ensuring alignment with A/V organizational goals. 

• Coordinate with internal teams, vendors, and clients to define project requirements, deliverables, and resources. 

• Develop detailed project plans, including timelines, milestones, risk management, and contingency plans. 

• Manage the installation and testing of A/V systems, ensuring all specifications are met. 

• Troubleshoot and resolve technical issues related to A/V equipment, including break and fix support for critical failures. 

• Communicate project status, risks, and updates to stakeholders regularly and address any concerns promptly. 

• Ensure all projects adhere to industry standards and best practices for A/V technology and safety. 

• Manage project documentation, including contracts, schedules, and technical specifications. 

• Ensure that the end user’s workplace experience is positive and modern. 

 

Qualifications 

• 5+ years of experience executing on the service and maintenance of Audio-Visual integrated systems, digital signage, and equipment for conference rooms 

• 5-7 years of experience in A/V project management, with a focus on buildouts, deployment, and live event management 

• Certified Technology Specialist (CTS) certification is required 

• Strong troubleshooting and break and fix skills for A/V systems 

• Hands-on experience with A/V equipment, including audio, video, and control systems 

• Able to manage multiple projects simultaneously and prioritize based on business needs 

• Excellent communication and leadership skills to effectively manage teams and stakeholders 

• Strong problem-solving abilities and attention to detail 

• Able to work in fast-paced environments and handle pressure during live events 

• Experience in