Staff Product Designer, Member Experience

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Please note that candidates for this position must be based in the Seattle metro area and be willing to commute 2-3 days a week when this role transitions to a hybrid schedule in 2026.  We're excited to be growing our presence in Seattle. 

Spring Health is looking for a Staff Product Designer to join our Member Experience team. Reporting to the Associate Director of Product Design, Member Experience you will leverage the end-to-end product design process to increase the number of people who utilize their Spring benefits, find the right care, and improve on Spring’s member platform. You will not only co-lead your pod, partnering with PMs, Engineering, Data Science, and Marketing to execute Spring’s product strategy through 0-1 launches, experiments and other investments to remove mental health barriers worldwide but also play a strategic, influential role within the Member Experience superpod and design, impacting multiple teams.

What you’ll be doing:

• Partner with product, engineering, data science, and marketing to identify and ship meaningful and measurable impacts on key areas of Spring’s member experience in alignment with Spring’s product strategy.
• Hone in on the most important and impactful problems to solve and how to solve them. Ship high quality MVPs and stand up totally new products. 
• Design solutions to test hypotheses and gain signals for further improvements.
• Help everyone across the organization understand design decisions and progress through high quality documentation and guidance.
• Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health.

What success looks like in this role:

• Impact on product and business metrics: Increase Spring’s key (L0) product metrics.
• Impact on design metrics: Maintain or increase the Member Experience’s high system usability scale (SUS).

What we expect from you

You’ve worked for 8+ years in product design capacity at a technology-driven organization with product managers, data scientists, and engineers, contributing to and leading the design of product experiences with a metrics-driven approach to design.

Impact Driven

• Portfolio work that demonstrates your experience transforming product objectives into solutions that are impactful to the business and users and that showcases work that demonstrate your ability to work on AI powered experiences. 
• Work with UXR and your team to identify and understand strategic opportunities. Hone in on the most important and impactful problems to solve and how to solve them.
• Brings forward ideas and initiatives that expand thinking and creativity on the team.

Collaboration & Communication

• Proactively and efficiently manage your own work to Spring’s highest quality bar while frequently upleveling the work of others through cross-pod contributions and driving greater than nor