Customer Care Intern

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Summary:

Talkdesk Customer Care Interns will get a glimpse into the exciting world of customer experience support. Our Customer Care teams are at the forefront of enabling our customers to utilize the capabilities of our CX platform to engage with their customers, assisting in resolving any technical issues they may face. From deep technical analysis to responding to inquiries around the use of our products, our customer care team provides support to some of the most recognizable brands in the world. Interns can assist with initial responses within our 1st line team, assist with process documentation, and help validate routine requests within our specialized teams. Those seeking deeper technical studies will have the opportunity to work directly with our engineering teams as our advanced-level resources work hand in hand with our developers to debug and identify the root cause of business-impacting issues.

 

Duties and Responsibilities:Assist in general administrative tasks.

• Conduct research and analysis as needed.
• Prepare reports, presentations, and other documents.
• Support day-to-day operations of the department.
• Collaborate with team members to accomplish tasks and achieve objectives.
• Attend meetings and take notes as required.
• Perform administrative duties such as data entry, filing, and organizing documents.
• Other duties as assigned.

 

Qualifications:

• Currently enrolled in a degree program or a recent graduate.
• Strong desire to learn and grow in the field.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively within a team.
• Detail-oriented with good organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

 

Benefits of an Internship at Talkdesk:

• Hands-on experience at Talkdesk.
• Exposure to real-world projects and challenges.
• Networking opportunities with professionals in the field.
• Mentoring and guidance from experienced team members.
• Potential for future employment opportunities within the company.

 

All interns must be available 3 days a week Tuesday, Wednesday, and Thursday in our Tysons, VA office. This will be a 24 hour per week in person position From May 14, 2024- August 15, 2024.  

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin,