Customer Service Specialist

If you're looking for a fulfilling manufacturing career, you've come to the right place. At MillerKnoll, we're searching for dedicated manufacturing talent to support our business growth. Whether you're looking for an entry-level role or you're a skilled tradesperson, we have a position for you. We offer a competitive hourly wage, generous benefits that start on your first day, and endless possibilities for career growth. Connect with our hiring team today to learn more about available opportunities with MillerKnoll.

Design Within Reach is hiring a Customer Service Specialist to join our Contact Center. The schedule for this position is Tuesday-Saturday, 9am-6pm EST

As a Customer Service Specialist, you'll assist our clients with pre and post order support using a variety of policies, procedures and technology.  If you love helping customers and providing a great experience in a fast-paced environment, this role is for you.    This role reports to the Customer Care Manager. 

What you’ll do: 

You'll have opportunities to grow, achieve and build relationships every day as you... 

• Manage multi-faceted customer care inquiries in a professional manner with accuracy of information, appropriate grammar, spelling and empathy. 
• Assess customers' support needs primarily by phone and email to solve the issue at hand, and communicate resolution in a complete and thorough manner. 
• Become an expert in product knowledge and DWR policies and procedures, ensuring the ability to react to and solve customer service requests as efficiently as possible. 
• Thrive in a fast-paced environment with great attention to detail. 

Does this sound like you? 

This might be you if you have the following skills and abilities... 

• 2-3 years of experience in a customer service role, call center preferred. 
• Outstanding verbal and written communication skills. 
• Ability to work with a high degree of accuracy and attention to detail. 
• Appropriate discretion in handling confidential financial and personal information. 
• Ability to thoughtfully handle stressful and difficult situations. 
• Solid problem-solving skills including follow-through and the ability to manage multiple competing priorities. 
• Ability to quickly develop rapport with both internal and external groups and individuals. 
• Experience using Salesforce.com or other CRM & Oracle NetSuite a plus. 

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

A starting compensation range for this role is $18.60 - $23.68. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.