Social Care Navigator Supervisor

Job Details

Job Location: Long Island City - Long Island City, NY 11101Position Type: Full-Time ExemptSalary Range: $65,000.00 - $68,000.00 Salary/year

Title: Social Care Navigation Supervisor                             

Unit: Treatment Services                              

Reports to: Senior Director, Behavioral Health                  

Status: Full-Time, Regular, Exempt

Salary Range: $65,000 - $68,000                           

Location: Long Island City              

Days/Hours: Monday – Friday, generally 9 AM-5 PM                   

  

Organization Overview:

The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

 

Fortune has grown steadily over the years to an agency with close to $90 million in annual budget with just under 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan, and Queens.

 

Position Summary:

The SCN Supervisor oversees and manages a team of Social Care Navigators and serves as the functional lead for Navigator support staff. Acting as the team’s subject matter expert, the SCN Supervisor resolves complex referral issues while providing guidance, continuous coaching, and feedback to team members. Additional responsibilities include assisting with new hire training, monitoring calls to ensure departmental quality standards are met, identifying areas for improvement, applying progressive discipline when necessary, serving as the liaison with the data/billing team, and scheduling staff based on departmental needs.

 

Core Competencies:

 

Mission and Fit: Embodies Fortune’s mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done.

 

Engagement & Productivity: This person shall demonstrate an ability to engage clients in treatment and encourage them to take ownership of their medical needs and adhere to appointments. The manager will ensure that all billable core services are in line with Public Health Solutions’ (PHS) WholeYouNYC policies and at or above Fortune’s standard of excellence. 

  

Time Management & Personal Organization: This person will demonstrate excellent time management skills including making, keeping and/or rescheduling appointments on their own personal calendar as well as navigation support appointments for clients on their caseload.  The successful candidate will be excellent at maintaining personal organization in pursuing numerous tasks in parallel, managing his