Senior Technical Writer

Strength in Trust  

At OneTrust, we exist to unlock every company's potential to thrive by doing what's good for people and planet. Using cutting-edge technology and a real-world approach to privacy, GRC, ethics, and ESG, we’ve created a no-nonsense platform to help supercharge the global push for Trust Intelligence. 

The Challenge 

As a Senior Technical Writer, you work with the team of technical writers to create comprehensive and easy-to-understand knowledge base content and release materials for a range of products. You collaborate with subject matter experts (SMEs), product, and localization team to ensure accuracy and broad outreach. 

Your Mission 

• Create and manage our knowledge base content including technical support documentation, release materials, and user guides 
• Acutely aware of the audience and defers voice and tone to meet the needs of the user as well as the goals of the product 
• Consider overall information architecture in both writing and while reviewing; think through what the user needs at the point of learning to reduce cognitive overhead 
• Adapt communication style to most effectively share updates to key stakeholders and effectively and accurately share credit for ideas and collaborative efforts 
• Develop new plans and projects for our documentation, creating one-page proposals on how we might level up to better serve our users and/or business needs 

You Are 

• You are someone with strong planning, research, estimating and writing skills who exercises independent judgement and acts independently to determine methods and procedures. Given your subject matter expertise, you additionally focus on developing formal networks across various departments. 

Your Experience Includes 

• Bachelor’s Degree in a technical-adjacent field (CIS, MIS, Engineering, etc.) or professional writing (technical writing, journalism) 
• Strong academic or professional writing samples preferred 
• Minimum 4 years of related experience 

• Experience with technical writing tools: Adobe Madcap Flare, Adobe FrameMaker, or Adobe RoboHelp 
• Comfort with basic image manipulation (cropping, adding mark-up, etc.) 
• Familiarity with agile development  
• Familiarity with HTML/CSS

Extra Awesome 

• Enterprise technical writing experience  
• Previous experience with Paligo 
• Familiarity with code and bugs found in code  

Benefits 

As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that’s just the beginning!). Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here’s what you can expect from our OneTeam Total Rewards Program:  

Competitive Compensation: We offer top pay for top talent with competitive total packages including equity for all, performance bonuses, and retirement savings with match. We’re also committed to fair and equitable pay practices.  

Workstyle Flexibility: At home or in the office, we trust you to get the job done. Our people have the option to work in the office, fully remote, or a hybrid based on their role. Go green with commuter program discounts and in-office perks.  

Career Development: You’re not just joining any company; you’re joining the company that built the category-defining software platform for trust. You can become an expert and earn industry certifications with training and exams paid for by us and access to our learning & development program and guest speaker series.   

Employee Recognition: We celebrate our accomplishments the best way we know how – together. Our people are invited to attend employee appreciation social events (including our awesome annual holiday party), participate in ticket giveaways for local city events based on your home office location, and celebrate one another through our #CheersforPeers channel.  

Focus on Wellbeing: Take the vacation or volunteer - we have unlimited PTO globally. You’ll also have access to ClassPass memberships, generous company holidays and your birthday off, paid sick days, Employee Resource Groups (or, as we call them, Employee Trust Groups), and other ways to get connected or support company diversity, equity, and inclusion goals.   

Health Benefits: No package is complete without great health benefits. This role may receive company-paid employee healthcare premiums, parental leave, and access to mental health benefits and employee assistance programs. Specif