Sales Experience Manager, Main Floor

Salary Range $78,007 - $97,509*

Job Description:

WHO WE ARE:

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global's portfolio of top luxury retail brands and real estate assets. For more information on the latest news and events at Bergdorf Goodman, visit bergdorfgoodman.com or follow the brand on Instagram and YouTube.

YOU WILL BE:

The Sales Experience Manager, Main Floor leads with a focus on customer service and relationship-building, embodying Bergdorf Goodman's values of Excellence, Imagination & Graciousness. Driving department performance, partnering across teams, and inspiring a high-performing, customer-first culture, this leader ensures seamless sales experience representing Bergdorf Goodman.

WHAT YOU WILL DO:

• Champion the vision and culture of Bergdorf Goodman while balancing brand loyalty to both BG and the vendor

• Increase sales growth and overall department performance with company vision and values, partnering with leaders

• Oversee all merchandise-related operations, including presentation standards, returns, damages, and vendor/merchant communication

• Lead team execution across department functions, identifying and addressing risks or roadblocks

• Contribute to store-wide strategic goals by establishing departmental priorities and building aligned projects

• Partner with Buyers to review business performance and implement action plans to improve results

• Collaborating with Client Development Leads to establish and execute client engagement strategies

•  Analyze customer behavior, trends, and feedback—both internal and external—to inform and adapt department strategies (e.g., focus programs)

•  Plan and manage the departmental budget, ensuring adherence to expense guidelines while maximizing revenue

• Enforce audit compliance and uphold department and stockroom operational controls.

• Lead, develop, and manage team performance to achieve business and service objectives

WHAT YOU WILL BRING:

•  4–6 years of relevant experience, in luxury retail or fashion

•  4-year degree

•  Proven track record of achieving business goals

• Experience in building, leading, motivating, and coaching high-performing teams

•  A collaborative, “win together” mindset

• Basic proficiency with MS Office Product Suite, advanced proficiency preferred

•  Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds

• Flexibility to work evenings, weekends, and holidays

•  Comfortable working in a remote environment

YOUR LIFE AND CAREER AT BERGDORF GOODMAN:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

• An amazing employee discount

SALARY AND OTHER BENEFITS:

The starting salary is between $97,508.75 - $117,010.49. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful