Sr. Service Dispatch Coordinator

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?  

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.   

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. 

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. 

Learn about the Danaher Business System which makes everything possible. 

The Sr. Service Dispatch Coordinator for Beckman Coulter Diagnostics is responsible for support of the Service Organization and Beckman Coulter Customers and will be responsible for ensuring that critical equipment in hospitals, doctor's offices, reference laboratories, and research institutes across the country are serviced and maintained in an efficient manner.

This position reports to the Field Service Supervisor and is part of the Service Organization located in Indianapolis, IN and will be a Remote role.

In this role, you will have the opportunity to: 

• Lead the planning and scheduling of field resources for Installations, Preventative Maintenance, and Field Modifications while balancing the urgent needs of a complex customer base for Emergency Repairs for that same instrumentation
• Utilize Service Max and Oracle to perform critical tasks such as retrieving customer and other installed base information, inventory availability, part order status, work order updates, and to make changes as required with a sense of urgency
• Partner with the Field Service teams at all levels of seniority to support customer’s needs and drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities and manage the strategic scheduling of Field Service resources while balancing competing priorities such as Product Training; Mentoring; Inventory Cycle Counts; Vehicle Maintenance and Time Off

The essential requirements of the job include: 

• High School Diplomaor GED
• 4+ years of experience in a Coordination/Dispatching environment or related customer service experience
• Knowledge of standard Computer Administrative Tools (Windows, MS Office, Teams, Outlook)

 It would be a plus if you also possess previous experience in: 

• Project coordination experience including managing competing priorities in a fast-paced environment
• Knowledge of Oracle/Service Max or similar SMS is desired
• Effectively demonstrating communication with all levels of leadership