Customer Service Assistant

Phoenix Color® is a premier full-service, full-color printer with over 40 years of superior print experience. Drawing on a broad spectrum of materials and decorative technologies, Phoenix Color® produces memorable, value-added components, heavily-illustrated books and specialty commercial products.

Phoenix Color® has been servicing the publishing industry within the United States since 1979 and has formed lasting relationships with some of the biggest names in book publishing.

As a domestic manufacturer, we offer extensive, in-house digital pre-press capabilities and our technologically advanced UV printing platform supports an array of printing and finishing options. Our innovative special effects include foil stamping, UV embellishments and laminations, as well as our trademarked products LithoFoil®, MetalTone™, Look of Leather™ and VibraColor™.

Phoenix Color’s® progressive innovation and commitment to quality will give your product the optimum eye-catching edge required in today’s competitive marketplace.


Pay Range: $37,000 - $56,000, depending on experience
Location: Hagerstown, MD


Interacts with customers and co-workers to provide information to ensure the quality of our product is handled in a timely manner as well as handles/resolves customer issues.

What You'll Do

Use proprietary software to enter job specifications and/or job planning details


Requisition proper materials for specific jobs


Effectively communicate with Scheduling and/or Purchasing departments


Provide instructions for billing and shipping needs


Adheres to and promotes all safety, security and environmental policies and procedures


Cover Customer Service Representatives while out of office.


All other duties as assigned


What You Bring

Ability to read a ruler down to 1/32 of an inch.


Proficient in basic math.


Excellent verbal and written communication


Ability to work cooperatively with others including team members and/or customers.


Ability to manage multiple tasks and deadlines.


Computer literacy with proven skills utilizing Microsoft Office products.


Willingness to progress into full-time Customer Service Representative.


High levels of attention to detail.


High school diploma or equivalent required


Prior Customer Service experience with some basic printing/publishing knowledge preferred


Knowledge of Corporate SOX / Internal documentation as it relates to specific responsibilities preferred.


What we offer:
• Clean and safe work environment
• Work-life balance
• Growth and promotion opportunities
• Great culture and co-workers
Learn more at www.phoenixcolor.com.

Phoenix Color provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.