Jobs and Careers

Senior Experience Analyst (Employee Experience)

United Statesfull_timeVerifiedPosted 10 Mar 2025

About the role

To take a highly advanced approach with research and discovery across the analytics landscape, developing a deeper appreciation of our employees' needs while streamlining our response to their needs based on high level analysis and measurable results. Works independently within team on the most complex analysis and serves as a subject matter expert. Work cross-functionally to conduct research and perform highly complex analysis to uncover opportunities and formulate innovative solutions that deliver value and create exceptional experiences for employees.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Assist in gathering, analyzing, developing and creating user stories that capture the members and stakeholder's needs
Conducts complex analysis and synthesizes internal and external insights and marketplace trends; focus on creating value for employees
Research, identify and analyze the needs and experiences of our employees
Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment
Package strategic and analytical insights into clear, concise and "executive-ready" presentations
Serve as an agent of change, looking for new ways to solve employee problems and collaborate as a team
Perform complex and advanced market analysis including emerging trends in employee needs to identify challenges and opportunities
Collaborate with team members, stakeholders, and business units across the credit union, and regularly engage on the journey vision
Proactively sizes opportunities within people programs and strategies for potential improvements
Engages in strategic decision making, being able to push back and propose initiatives based in data
Know the key metrics to be measured and how to measure them
Produce data-driven analysis to substantiate hypotheses
Conduct competitive reviews and benchmarking
Assist management with integrating usability studies, user research, and market analysis to into employee programs and strategies
Analyze surveys and other empirical data and how that relates to key employee needs to make recommendations regarding employee programs and strategies
As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the employee experience team and employee listening strategy
Perform other related duties as required

Advanced knowledge of analytics, user experience design and business impact
Business acumen with demonstrated ability to leverage expertise with credibility and impact
Significant experience in analyzing user experience and cost, to size impact and opportunities
Strong multi-tasking and the ability to meet deadlines
Working knowledge of agile methodologies/principles (Scrum, XP, Lean etc.)
Experience working in an agile environment
Ability to develop and maintain strong relationships across the organization
Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry
Expert analytical and research skills along with experience working with data in a highly analytic environment
Advanced skill delivering effective presentations to groups of various sizes
Strong communication and collaborative skills
Maintain skills up to date with industry standards

Desired Qualifications

Background in technology or entrepreneurship
Advanced knowledge of credit union operations/processes and procedures
Bachelor's Degree in Information Technology, Strategy or other related field

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.