Jobs and Careers

Customer Service Representative

Long Beach, United Statesfull_timeVerifiedPosted 27 Oct 2025

💰 $54,000/yr

About the role

Salary Range: $20.00 to $27.00 per hour DOE

Who We Are:
Obagi Cosmeceuticals is an industry leading dermo-cosmetic brand that provides transformational skin care products, with a 35+ year legacy backed by science and innovation to protect and enhance skin tone and texture. Obagi is widely recognized by US dermatologists and plastic surgeons for its clinical excellence and science-backed approach, remaining a leader in the beauty space and operates as an innovative, global, omni-channel luxury consumer products business with sales distribution to physicians, wholesale partners, retail outlets, Amazon, and direct-to-consumer (DTC) channels. On a mission to create a global, best-in-class multi-brand, multicategory portfolio, Obagi will continue to redefine the future of skincare. We are Obagi. Fearless. Together.

What We Need:
Obagi is seeking an enthusiastic, organized, and charismatic Customer Service Representative (CSR) to join our growing team! Responsible for answering inbound communications from field reps, customers, and consumers, this person will be tasked with answering product questions, resolving issues or concerns and providing a seamless, exceptional customer and consumer experience. Partnering across multiple departments, this person will become a subject matter expert regarding Obagi products, sales promotions and programs, and company policies relevant to physicians and other consumers.

What You’ll Do:

Process orders for internal and external customers via Oracle and diligently manage any returns; issue refunds/replacements as needed, document any quality complaints, and track return exception requests.
Organize and file all sample request documents and maintain accuracy for future audits.
Respond and resolve all inbound inquiries including, but not limited to product information and availability, product quality and medical complaints, purchase options, and online sales policies.
Collaborate with various departments to ensure all requests and/or complaints are handled appropriately and timely; exclusively with Regulatory Affairs and Quality Assurance with regards to inquiries for medical/Rx products and potential adverse events.
Own specific processes related to our Professional (Physician) Channel such as:
- Product return policies
- Physician eligibility verification
- Physician Locator tool and relevant practice information
- Prescription product sample requests and acknowledgement forms
Manage quarterly product sample allotments for Obagi sales force; provide accurate product shipment details and relevant tracking information.
Compile all product replacement requests, verify customer eligibility, and provide real time status updates to relevant stakeholders such as sales management, field reps, or physicians as needed.
Maintain working knowledge and understanding of current sales policies and promotions to accurately verify and approve promotional orders.
Assist external vendors with inquires, issues, and order tracking, with emphasized detail surrounding our Premier Points Patient Program.
Coordinate weekly updates with sales operations.

What You’ll Need:

A high school diploma required; an associate or bachelor’s degree in business administration or communications strongly preferred.
At least 2+ years of relevant customer service experience and data entry in a corporate or call center setting.
Prior experience with prescription Rx and pharmaceutical products highly preferred.
Experience servicing within different business models (B2B, direct to customer, direct to cons