Senior Manager (m/f/d) Customer Integrations

<p>Our customer-integration team of five members is pioneering digital transformation by developing strategic roadmaps and gaining in-depth understanding of the supply chain setups with our global NVO and BCO customers. As a demand driver behind our internal product teams, we influence the development of cutting-edge API, blockchain, and EDI interfaces. With a forward-thinking and agile approach, we continually seek innovative solutions across the entire supply chain to streamline interactions with our customers and propel automation, ultimately enhancing their experience and our operational efficiency. </p> <ul><li>Crafting a Vision – You will engage directly with our top key accounts up to Board level to formulate a comprehensive e-business strategy that aligns seamlessly with their needs and aspirations </li></ul><ul><li>Lead the change – As a leader in our customer-integration team, you will have the opportunity to mentor and guide up to two customer integration managers, empowering them to develop and execute tailored digital roadmaps that meet the unique needs of their assigned customer portfolios. </li></ul><ul><li>Strategic Impact – Prepare and present strategic decision papers for a diverse range of stakeholders, including the Executive Management. Your contributions will shape the course of our digital transformation journey </li></ul><ul><li>API Driver – Take charge of projects and product launches, spearheading the development of innovative customer-facing APIs that redefine our digital offerings. </li></ul><ul><li>Channel Management – Your expertise will be instrumental in establishing and optimizing EDI connections, ensuring smooth and efficient data exchange between our systems and those of our valued customers </li></ul><ul><li>User Centric Approach – Translate stakeholder feedback into actionable user-stories, collaborating closely with Product Owners to refine and prioritize development efforts </li></ul><ul><li>Tooling and Process Enhancement – Introduce and implement new tools and processes, elevating their utilization and design within the organization. Your contributions will drive efficiency and effectiveness across the board </li></ul><ul><li>Data-Driven Insights – Leverage your analytical skills to dissect and model data, providing invaluable insights that inform decision-makers </li></ul><ul><li>Agile Advocate – Embrace and embody agile methodologies, setting an example for our future way of working within the Key Account Program </li></ul> <ul><li><span>State-of-the-art – University degree in the field of business administration, logistics, transportation management and / or qualified shipping specialist or comparable qualification. </span></li></ul><ul><li><span>Proven Track Record<b> </b>–<b> </b>You have a demonstrated history of success in cross-functional and international projects, ideally within the intersection of business and IT. Your expertise in navigating diverse environments will be invaluable.  </span></li></ul><ul><li><span>Change Catalyst – You're not afraid to challenge existing structures and dismantle siloed thinking. Moreover, you possess the ability to foster team cohesion and articulate a unified vision. </span></li></ul><ul><li><span>Analytical Prowess –Your analytical prowess is a cornerstone of your skill set. You have a knack for swiftly evaluating, organizing, and modeling data, providing actionable insights. </span></li></ul><ul><li><span>Tech-Savvy – You're proficient in data analysis tools such as QlikView, QlikSense, Tableau, and/or Alteryx, facilitating robust data-driven decision-making. </span></li></ul><ul><li><span>Exceptional Communication Skills – Your mastery of English, along with exceptional communication abilities in general, empowers you to influence and negotiate effectively with both internal stakeholders and our customers. </span></li></ul><ul><li><span>Innovative Mindset – You're a creative thinker, unafraid to explore unconventional solutions. Your open-mindedness and motivational prowess inspire those around you.  </span></li></ul><ul><li><span>Agile Expertise – You're no stranger to agile work environments, having accumulated experience in such settings. Your familiarity with agile methodologies will be an asset. While not mandatory, a Scrum certification is beneficial. </span></li></ul> <p></p> With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the <b>Liner Shipping</b> segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In