Vice President of Enterprise Program Management Office (EPMO)

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Position Overview:

The Vice President of Enterprise Program Management Office (EPMO) and Service Implementations is a key Senior Leadership role responsible for driving strategic alignment, governance, and execution of enterprise-wide programs and projects and implementing Savista’s services for new and existing Clients. As a Senior Leader, the VP of EPMO will oversee the EPMO's operations and Client Service Implementations, ensuring projects and implementations are delivered on time, within scope, and on budget while maximizing value for the organization.

Job Purpose:
The VP of EPMO and Service Implementations will lead two critical functions within Savista:

EPMO: the VP will work closely with the Execute Leadership Team to align projects with organizational goals, select and prioritize those projects, optimize resource utilization, and foster a culture of accountability and excellence in project management.  Additionally, the role focuses on fostering collaboration among stakeholders, enhancing operational excellence, and building a culture of continuous improvement in program and project management practices. 

Service Implementations:  the VP is accountable for the successful implementation of new and existing clients for Savista’s revenue cycle service solutions. Our solutions assist healthcare providers in disciplines from Patient Access to comprehensive A/R Management.  The VP will lead a team responsible for the successful implementation of complex programs driving the end-to-end revenue cycle transformation for the client’s healthcare provider operations.  The VP must ensure the delivery of a high-quality service implementation including on-boarding, process transformation services, and exceptional client satisfaction through escalation management, proactive communications, and close monitoring of issues/risks.

Essential Duties & Responsibilities:

• Provide consistent positive experience for all client resources, focusing on client-centric best practices and relationship management.

• Drive projects in a matrixed management environment that includes influencing, efficiency, collaboration, candor and openness with a focus on results orientation and client satisfaction while ensuring Savista operates as a unified solution provider.

• Define and implement policies and procedures for project and program management roles and responsibilities with respect to scope management, plan management, risk/issue management, change management, and project cost forecasting.  Ensure adherence by the team to policies and procedures.

• Influence and establish meaningful relationships with client Project Managers, Sales/Commercial teams and Revenue Cycle Managers/Directors/Vice Presidents/Senior Executive Management (C-suite) through competent leadership and exceptional communications related to the implementation.

• Provide implementation program status reporting and governance meetings, both internally and externally.

• Provide project reporting across all projects, Monthly Business Review, Quarterly Business Review documentation and metrics

• Identify, monitor, alert and mitigate issues and risks that may impact program quality related to schedule, cost and scope.

• Manage large-scale transformations within multi-project/program-level efforts that span client stakeholders, internal senior leadership, partners/vendors and other influencers.

• Provide excellent planning, time management, communication, decision-making, presentation and organization skills.

• Own issue identification and facilitation of appropriate resources necessary to resolve issues timely; ability to effectively resolve and escalate issues through the organization to resolution.

• Takes an active leadership role in the development, implementation, and execution of internal processes and procedures, including usage of segment-wide standard implementation tools and templates.

• Manage direct reporting staff (day-to-day management, professional development, performance review, recruitment, retention, employee engagement scores, or other staff management responsibilities.)

• Understand Revenue Cycle processes, requirements and best practices, including Enrollment, Scheduling, Pre-Registration, Regist