ServiceNow Business analyst/architect

Our client is undergoing a digital transformation, in line with the EU-wide HR Family Transformation Programme and the financial transformation programme . Those programmes are the flagship initiatives within the new EC Digital Strategy and the EC corporate Double Pillar Approach (DPA) and are implemented using Commercial Off-the Shelf solutions (COTS) from SAP and ServiceNow.

Job Description

• Create business architecture models that reflect the organization’s strategies and goals.

• Knowledge of enterprise architecture frameworks and actual experience developing and building models based on such framework.

• Knowledge of enterprise architecture notations such as BPM.

• Knowledge of enterprise architecture tools such as ARIS.

• Experience defining and implementing strategies under a CIO or equivalent.

• Ability to combine many different skills and experiences to address and solve business, information, and technology related opportunities and problems.

• Extensive experience with enterprise architecture best practices and goals.

• Excellent leadership and conciliation skills.

• Group session facilitation.

• Promotion skills (“selling” the results of architectural approaches through presentations).

• Modelling and graphical representations and abstractions.

• Practical experience in information extraction, as well as from big data sources.

• Experienced with UML or case tools.

• Ability to command respect and to create a sense of community amongst the members of the project teams.

• Ability to set priorities and adapt to changes in a quick, professional manner.

• Excellent knowledge of techniques for planning, monitoring projects.

• Sound business case development and approvals skills.

• Excellent knowledge of project management methods such as RUP, Agile.

• Experience of Workflow applications.

• Sufficient seniority and credibility to advise project teams on their projects in relation to the programme.

• Integrate the project and program strategies and ensure alignment with business strategies and drivers, and management priorities.

• Provide business architecture and systems processing guidance.

• Create and implement a business vision.

• Coordination of the implementation of the business and technical architecture requirements.

• Definition and analysis of the business requirements. Prepare and maintain project and quality plans and track activities against the plan.

• Assistance to the definition of internal methodologies and application lifecycle.

• Participation in functional working groups, progress meetings and meetings with the users.

Requirements

Requirements:

• Knowledge of enterprise architecture notations such as BPMN.

• Knowledge of enterprise architecture tools such as ARIS.

• Knowledge of Program Management framework.

• Knowledge and practical experience with Identity and Access Management systems.

• Experienced in business analysis.

• Good knowledge of business process modelling.

• Practical experience with ServiceNow platform.

• Good knowledge of ServiceNow Architecture framework.

• Good understanding of ServiceNow application design.

• Good knowledge of ServiceNow Modules: ITSM, HRSD, SPM/APM and App Engine.

• Good knowledge of data analysis and data modelling.

• Ability to perform proof of concepts (PoC) efficiently and fast.

• Practical knowledge of project management standards and methodologies.

• Usage of project management tools.

• Good knowledge of Service Oriented Architecture.

• Practical experience in IT Operations and support services.

• Experience in authentication and authorization protocols (OAuth, Open ID Connect).

• Experience with Identity Stores (LDAP, MS Active Directory…).

• Ability to apply high quality standards.

• Ability to cope with fast changing technologies used in application architecture and design.

• Good ability to participate in technical meetings and good communication skills in English.

Technical requirements:

• At least 5 years of experience with Identity Providers, Authentication and Authorisation systems.

• At least 5 years of experience in modelling Business Processes (using BPMN standard).

• At least 5 years of experience with Service Management tools (HP SMT, Service