Inside Account Specialist Reactivation

Staples is business to business. You’re what binds us together.

 

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

 

What you’ll be doing:

• Contact and engage customers whose order buying has lapsed. Engage customer through phone, video, and/or digital correspondence to drive incremental sales growth and customer retention 
• Provide regular progress reports and updates on reactivation efforts to sales management. 
• Meet weekly and monthly reactivation targets and KPIs set by sales leadership. 
• Consistently meet activity goals and daily metrics - outbound dials, sell time, and live contacts Provide excellent service by addressing inquiries, resolving issues, and ensuring customer satisfaction. 
• Utilize CRM software to manage customer interactions, track sales activities and maintain accurate records. 
• Leverage partnerships with various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to Category Sales Specialists, Sales Operations and Customer Service Teams 
• Use Professional Selling Skills (PSS) to identify customer needs and develop a value-added proposition, proposal & pricing. 
• Oversees pricing negotiations and influences on the spot pricing decisions in order to cultivate a seamless customer experience 
• Manage sales funnel to close opportunities

 

What you bring to the table:

• Strong communication skills; active listener 
• Strong organization and time management skills
• Solution oriented, self-starter and results oriented 
• Ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base 
• Coachable, able to incorporate feedback 
• Ability to work in a team sales environment

 

What’s needed- Basic Qualifications:

• 1+ years account management or related experience
• 1+ year experience with MS Word, Outlook, Excel and PowerPoint
• Strong organization and time management skills
• Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base

 

What’s needed- Preferred Qualifications:

• Bachelor’s degree
• Industry knowledge a plus
• Experience building customer relationships
• Previous responsibility for a sales budget and track record of exceeding quota, activity metrics, KPIs 
• Experience with business-to-business sales process

 

We Offer:

• Inclusive culture with associate-led Business Resource Groups 
• Flexible PTO and Holiday Schedule 
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! 

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.