Project Manager for Service Delivery - Atlanta, GA

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Project Manager - Service Delivery

Location: Atlanta, GA Irving, TX

Work style: Office based

The NCR Project Manager (PM) is responsible for planning, defining, and delivering projects. The PM designs the project goals and success markers to determine how success will be measured and tracked. The PM ensures the project remains on time, on budget, and helps motivate team members to hit their goals. The Project Manager also acts as a liaison between the project team and upper-level management. The PM prepares and presents progress reports and ensures the project is furthering organizational goals. Most importantly, the PM assures effective communications between and amongst all project stakeholders (internal and external).

Position Summary & Key Areas of Responsibility

• Completes or tracks completion of project tasks; escalates assignment conflicts and issues

• Works with PS Technical Leader and Team Leaders to generate estimates as well as SOWs and CRs for future project work

• Manages the Change Control Process

• Adheres to the NCR Project Management and Solution Delivery Methodology

• Enforces NCR Global PMO Processes

• Creates and manages the PS delivery project plan including detailed Work-Breakdown-Structures for all tasks and activities

• Escalates poor team performance to PS management team

• Prepares weekly (or at the frequency requested) client status reports

• Holds weekly project status update meetings with the Client’s Project Manager

• Provides weekly internal project status reports to PS Partner, Client Partner and Regional PMO (if required) outlining activities performed and planned, as well as dependencies and risks

• Tracks and documents project lessons learned

• Works with the Project Coordinator (if applicable) to develop the data elements and reports needed to help manage project performance

• Manages PSA project reporting for assigned projects

• Has an in-depth understanding of all elements impacting the project budget

• Identifies and manages Risks, Defects and Issues

• Regularly monitors assigned project status and completion against schedule and budget

• Secures on-time acceptance of Project Deliverables by the Client, manage revenue recognition and forecasting

Basic Qualifications

• Bachelor’s degree

• Project Management Certification required (PMP, PRINCE2 or equivalent)

• Minimum of 5 years of project management experience in a fee-for-service professional services environment

• Strong organizational skills

• Excellent problem-solving skills

• Self-directed, self-motivated

• Good at managing multiple tasks and deliverables simultaneously

• Superior written and verbal communications skills