Helion Sales Support Specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your role at Baxter

• The position involves managing and promoting the Helion Surgical Integration platform within an assigned geography, focusing on surgical professionals such as surgeons, nurses, and operating room staff.
• The successful candidate will have a comprehensive understanding of OR procedural workflow, medical A/V technology, and IT systems performance. They will formulate and implement system go-live strategies, engage with the install base and existing customers, effectively resolve system and user challenges, and establish an understanding of the portfolio’s competitive differentiation to drive overall customer satisfaction.
• The individual will also complete extensive prospecting, lead generation, and lead follow-up for sales teams, schedule customer sales calls, and ensure clinical adoption across the entire surgical product portfolio.

Your team

• We bring value for Baxter by optimizing technology. It’s why we are shifting our approach to a capabilities-first attitude. A leaner technology blueprint will help us drive speed, simplicity, and collaboration. Embracing new technologies and methodologies helps us to keep up with a constantly evolving market—which means we can continue to save and sustain lives across the globe.
• We build relationships with one another to get the work done—winning, failing and learning together. We’re an ambitious community of experts who are driven to improve our skills and deepen our knowledge.
• Our teams embrace workplace flexibility, combining the best of both on-site and remote work environments. Monthly check-ins replace annual performance reviews and offer a more personalized approach to your career development.
• Leadership encourages you to invest in yourself through a variety of learning opportunities. We move quickly, giving you the chance to grow and diversify your portfolio during times of change.
• Baxter offers a great benefits package including Healthcare Insurance, 401K, Paid Time Off, Parental Leave, and Employee Stock Purchase Plan.

What you'll be doing

• Provide technical support and training to customers, ensuring they have a deep understanding of Helion’s solutions and benefits. Provide in depth product education for OR Educators, Nurse Managers, and Circulators developing nursing super users for Helion customers.
• Develop product knowledge for other products in the Baxter surgical portfolio to support clinical needs as necessary.
• Demonstrate a strong technical background with the ability to troubleshoot common A/V related issues and effectively communicate to internal technical support to resolve in a timely manner.
• Effectively support case set ups by understanding clinical needs for various procedures that utilize surgical integration and have an awareness of system requirements for devices that integrate with Helion.
• Engage install base and following up with existing customers for incremental continued education, uncover underlying user or system issues, and overall support to improve their experience.
• Independently formulate and implement selling strategies to sell products of intermediate complexity directly to customers by phone and on site.
• Establish an understanding of the portfolio’s competitive differentiation and communicate this information to clinicians to drive customer satisfaction.
• Complete extensive prospecting, lead generation, and lead follow-up for sales teams; assist with set up of product demonstrations for customers as requested.
• Ensure clinical adoption across the product portfolio through product trialing, demonstrations, and in-servicing to improve customers’ adoption of their portfolio.
• Support site visits, product fairs, and mock rooms, as necessary.
• Record activities and contacts within Salesforce.com and assuring that all information remains current, and detail is relevant.
• Individuals must live within the current geography or be willing to relocate to it.

What you