Manager, Client Partnership - Media - Remote US

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE:

We expect a Manager, Client Partnership to build a strong understanding of the clients in their portfolio's business, challenges, goals, and SWOT. You'll help represent DEPT® to our clients, supporting relationships beyond organizational skills through a mix of account management and strategic support.

**This is a remote, US-based role. However, prefer candidates located on the west coast or central timezone.

WHAT YOU'LL DO:

CLIENT MANAGEMENT

• Support senior clients in developing annual media strategies
• Participate in recurring meetings with client-side leadership, focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth
• Help ensure client satisfaction by regularly communicating with key decision-makers
• Support client retention and growth efforts
• Assist in resolving issues that arise on accounts, whether internally or with clients, escalating as needed
• Support new business pitches and proposals alongside leadership and growth team

BUSINESS KNOWLEDGE AND COMPLIANCE

• Assist in forecasting, reconciling, and monitoring client media revenue and profitability
• Help estimate, manage, monitor, and reconcile client out-of-pocket media funds
• Develop a working understanding of scope management, including tracking, managing, and flagging scope pacing issues
• Support management of client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner
• Assist in productizing our media services within a proposal and SOW
• Support drafting of SOWs, amendments, and other legal adjustments in partnership with the contracts team as needed
• Support contract negotiations and help oversee implementation of commercial agreements
• Identify and help pursue cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth
• Help ensure teams are operating effectively and efficiently toward client goals while supporting financial revenue targets on accounts

TEAM PARTICIPATION & STRATEGIC LEADERSHIP

• Work with media teams to help drive strategies and work that moves clients' business forward
• Support the crafting of strategic responses to briefs and help develop a POV on media, data, and tech
• Help draw conclusions and actionable insights from performance analysis
• Support delivery of work to the highest possible standard
• Contribute to the strategic process by sharing ideas and experience
• Support employee retention and contribute to direct reports' growth, where applicable

OWNERSHIP & EXECUTION

• Good judgment under ambiguity. Can make progress without waiting for perfect requirements while knowing when to ask for help.
• Bias toward ownership. Proactively identifies problems, helps define success, and drives media performance work to completion with reasonable oversight.
• Ability to prioritize. Comfortable making tradeoffs across competing campaign priorities and client needs, especially during high-volume flight periods.
• Comfort with autonomy. Can independently own recurring media workstreams (reporting, optimizations, pacing), creating capacity for broader strategic client work.

COMMUNICATION & COLLABORATION

• Strong written communication. Produces clear campaign documentation, concise performance updates, and polished client-facing reporting materials.
• Strong stakeholder management. Effectively coordinates across media, strategy, and data teams, manages competing priorities, and builds trust with cross-functional partners.
• Comfort with rapid iteration. Incorporates performance data and feedback quickly, adapting campaigns to changing client needs or business priorities.

LEARNING & PROBLEM SOLVING

• Learning vel