Regional Director of Critical Operations

About Prime Data Centers

Prime Data Centers develops, acquires, and operates data centers for some of the world's largest enterprises. A private firm owned by a group controlling $6 billion in assets, with a 15-year tenure in technology and real estate development, Prime provides customers with ownership options and dynamic leasing models, defining a true corporate partnership.

About the role

The Regional Critical Operations Director provides strategic leadership and operational oversight for multiple data center facilities within an assigned region. This role is responsible for ensuring operational excellence, reliability, and efficiency across all sites while supporting the company's growth objectives. The Regional Critical Operations Director collaborates extensively with cross-functional teams and plays a key role in customer-facing activities, including RFP responses and solution development.

What you'll do

Regional Operations Leadership

• Provide strategic direction and oversight for data center operations across multiple facilities within the assigned region
• Ensure consistent operational standards, policies, and procedures are implemented and maintained across all sites
• Monitor facility performance metrics and drive continuous improvement initiatives to optimize uptime, efficiency, and cost-effectiveness
• Serve as the regional escalation point for critical operational issues and incidents
• Participate in the incident management escalation path, which may require engagement outside of standard business hours

Financial Management

• Own P&L responsibility for regional operations, including budget development, forecasting, and variance management
• Identify and implement cost optimization opportunities while maintaining operational integrity
• Develop and present business cases for operational investments and improvements

Capital Projects

• Oversee regional capital project planning, prioritization, and execution
• Partner with engineering and project management teams to ensure capital investments align with operational requirements and business objectives
• Track project milestones, budgets, and deliverables to ensure successful outcomes

Safety, Compliance & Risk Management

• Champion a culture of safety across all regional facilities, ensuring adherence to Environmental Health and Safety (EHS) standards and regulations
• Support compliance with industry frameworks and certifications including ISO 27001, SOC 2 Type II, PCI-DSS, HIPAA, and other applicable standards
• Partner with compliance and audit teams to ensure operational practices meet regulatory and customer requirements
• Oversee incident investigation processes and drive corrective actions to mitigate risk

Cross-Functional Collaboration

• Partner with Sustainability teams on energy efficiency initiatives, environmental compliance, and corporate sustainability goals
• Collaborate with Engineering and Solutions Engineering teams on capacity planning, infrastructure design, and technical standards
• Work closely with Sales teams to support customer acquisition and retention efforts
• Coordinate with Security teams to ensure alignment between physical security and critical operations protocols
• Engage with other functional areas as needed to support business objectives

Customer Engagement

• Support customer RFP responses by providing operational expertise, facility capabilities, and service level commitments
• Participate in customer tours, presentations, and business reviews as a subject matter expert on critical operations
• Ensure customer requirements and SLAs are understood and incorporated into regional operational planning

Team Leadership

• Lead, mentor, and develop site leadership teams within the region
• Foster a culture of accountability, safety, and operational excellence
• Support talent acquisition and succession planning for critical roles

Qualifications

Required

• 5–10 years of experience in data center operations or critical facility management