Business Systems Architect

About PDQ

PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick through our products Deploy, Inventory, Connect, Detect, SimpleMDM and SmartDeploy. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.

PDQ's Core Values: Honesty, Ownership, Collaboration and Improvement 

Job Description: 

As PDQ's Business Systems Architect at PDQ, you’ll shape and build our Salesforce implementation as well as integration with other key system tools including HubSpot and Dynamics.  

You will act as the product owner of our CRM and sales & marketing adjacent tools. You will work closely with cross-functional teams such as Sales, Marketing, Product, Engineering, and more, to identify improvement opportunities, prioritize initiatives, and drive implementation.   

The ideal candidate is an expert in designing CRM systems and billing systems to meet the evolving needs of a fast-growing enterprise and has a proven track record of executing their vision. Strong collaboration skills, experience tackling complex problems in commercial processes with innovative solutions, and the ability to clearly present ideas to stakeholders are essential. 

How you'll spend your day:

• Develop and execute PDQ's CRM, billing, and marketing automation systems strategy and vision across multiple product lines.  
• Create a playbook for integration of systems from newly acquired products / businesses that drives optimizes for user experience, speed, and data integrity  
• Define and implement systems improvement initiatives.  
• Clearly communicate project and program plans to key stakeholders, providing regular updates on progress and outcomes.  
• Work with internal engineering, data, and product teams to support business users and technical team members in translating business requirements into CRM tools and infrastructure, acting as a subject matter expert.  
• Collaborate with sales and marketing leaders to design dashboards and reports within CRM tools and infrastructure, addressing various reporting needs.  
• Partner with front-line employees in sales, success, and marketing to identify optimization opportunities and drive system adoption & consistency in usage  
• Establish best practices and standards for data organization, flow, visualization, and dashboard development and deployment, ensuring seamless integration with billing systems and marketing automation platforms.  
• Adapt to the unique needs of a software company with both product-led growth (PLG) and sales-led approach, ensuring the CRM system supports both models effectively. 

We're looking for people who have:

• Demonstrated success in designing, implementing, and optimizing CRM solutions for software companies with both product-led growth (PLG) and sales-led approaches.  
• Strong project management skills, with a track record of leading cross-functional teams to deliver complex projects on time and within budget.  
• Solid understanding of data organization, reporting, and dashboard creation best practices. 

Who you are:

• Ownership: You take responsibility for projects, drive results, and deliver on commitments 
• Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions 
• Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork 
• Improvement: You continuously seek opportunities for growth, innovation, and personal development 
• Bachelor's degree in Business, Information Systems, Co