District Clinical Educator - Western Massachusetts

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another. 

The Opportunity 

We are seeking a District Clinical Educator to lead and elevate the education and development of clinical team members across our clinics within our Western Massachusetts district. This role ensures new team members are thoroughly trained, adhere to established standards, and are equipped to deliver exceptional patient care. The District Clinical Educator will lead workshops, orientations, and role‑specific trainings, while also developing and maintaining preceptors and supporting overall clinic performance throughout the Maine district.

The Clinical Educator supports safe, high‑quality, and efficient patient care across urgent care clinics by ensuring clinical staff competency and promoting standardized, effective clinical workflows. This role directly contributes to improved operational performance metrics, enhanced patient experience, and strong clinical quality through targeted education, competency assessment, and consistent workflow reinforcement.

Your Impact   

Training & Education:

• Oversee onboarding and ongoing training for non-provider clinical staff.  
• Develop and deliver programs on topics such as emergency care, IV/phlebotomy, occupational health, and Basic Life Support.  
• Provide training for new hires and existing team members, focusing on patient care and safety standards.  
• Support preceptor development through workshops and standardized tools.  
  

Clinical Education & Competency (Quality & Safety Metrics):

• Ensure urgent care clinical staff maintain competency in core skills, including patient intake and triage, point-of-care testing, medication administration, phlebotomy, documentation, and patient communication. 
• Conduct competency validations tied to quality and safety indicators, including chart accuracy, protocol adherence, and reduction in clinical errors or rework. 
• Support remediation and re-education plans for individuals or clinics with identified performance gaps impacting care quality or compliance.
• Reinforce evidence-based practice and policy adherence to support patient safety, regulatory compliance, and quality outcomes.

Workflow Efficiency & Throughput (Operational Metrics):

• Partner with Operations and Clinical Leadership to educate and reinforce standardized workflows that support:
  • Door-to-door time
  • Patient wait time
  • Clinic throughput
• Train and coach teams on efficient rooming, patient preparation, provider handoffs, testing workflows, documentation timeliness, and discharge processes.
• Support initiatives aimed at reducing bottlenecks, workflow variation, delayed documentation, and incomplete visits that negatively impact clinic efficiency.  
• Assist with rollout and adoption of workflow changes, new initiatives, or system updates that influence operational performance.

Performance Monitoring & Continuous Improvement:

• Use performance data, audits, chart review findings, and operational metrics to identify education needs and prioritize training efforts.
• Collaborate with leaders to align education plans with clinic-level performance trends (e.g., high wait times, delayed closes, testing delays).
• Contribute to continuous improvement efforts focused on patient experience scores, operational reliability, and care consistency.

Collaboration & Support:

• Serve as a clinical education resource for clinic teams, Practice Managers, and operational leaders.
• Develop key partnerships with the District Provider Educator, Sr. Director of Clinical Education, District Medical Director, and Director of Operations.
• Create and maintain training materials, workflow guides, and competency tools that support consistent performance across clinics.
• Participate in quality initiatives and education efforts tied to performance improvement plans