Senior Account Supervisor, Health Digital

We’re looking for a digitally driven strategist with an innate curiosity about the world and a passion for problem-solving. This team-player will integrate across teams within the Health practice, collaborating with account, creative, influencer, analytics, performance marketing/paid media and more to identify key client needs and assess how best Edelman can solve them. This person has fingers on the pulse on the ever-evolving digital healthcare environment and has a knack for predicting the next big thing. The ability to wear a variety of hats, from strategic thinker to account support and executioner, is highly valued and necessary. If this sounds like you, then keep reading.This role will partner with and report up into the SVP, Health Digital, providing support in tackling the day-to-day client needs and bringing a digital perspective to internal and client-facing conversations – having a point of view and ability to educate colleagues and clients with kindness and enthusiasm is key. What You'll DoOversee operational performance of accounts, ensuring quality work, deadline and budget adherencePlay major role in creation of digital communications plans and goals; manage against themServe as daily client contact and act as client lead when appropriate; address client issues thoughtfully and effectivelyConsistently produce high quality internal and external communications contentBuild relationships with internal specialists (paid media, content, creative, planning, analytics etc.) and senior stakeholders to meet client needsPartner with creative counterparts to ensure content is designed to perform and resonate with our target audiences, particularly on social mediaDive deep into niche subject matter on behalf of clients and industries in pursuit of data, insights and actions that help will distinguish our workHarness the power of data and measurement tools in evaluating digital ecosystems Understand measurement and KPIs to ensure programs are being executed and performing against the best measures of successMonitor social conversation around clients’ products and provide response recommendationsPartner with paid media and analytics teams to develop, launch, monitor and report on several paid social campaignsChampion projects from start to finish with a results-driven mindset in pursuit of strong business results for clientsProvide excellent client service support: drive conversations, meet deadlines, troubleshoot challengesParticipate in client(s) annual communication and marketing planning process, bringing new, ideas and fresh approaches to grow and strategically support their businessIdentify potential client growth opportunities within the digital space and empower the team to execute on those growth opportunities

Basic Qualifications

• At least 5+ years of relevant experience in Digital-related Marketing and/or related fields
• A bachelor’s degree or equivalent work experience

Preferred Qualifications

• Willingness to work in a fast-paced agency environment managing multiple projects at once while keeping teams on track with timeline development and management
• Familiarity with healthcare industry trends/regulations as it pertains to digital projects
• Strong grasp of all basic social media and digital marketing channels and tools including platform specific nuances and requirements and platform updates
• Experience in managing client and vendor communications and relationships and executing campaigns on both a small and large scale with results to prove it
• Build relationships with clients and colleague at all levels and across teams
• Willingness to collaborate across internal, external and client-side resources
• Comfort with managing-up and navigating complex internal and external relationships
• Experience with paid social, email marketing, marketing automation tools, and/or SEO
• Previous agency experience required
• Passion for and curiosity in healthcare
• Proactive attitude with a commitment to continuous learning through various training and new project opportunities
• Expert in latest digital content formats and best practices to translate content strategies effectively within the digital ecosystem
• Ability to work on multiple projects/clients at once, often in different industries with different digital needs
• Willingness to take a hands-on and enthusiastic approach to solving problems
• Excellent communication & presentation skills

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Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix fo