Senior Manager Provider Relationships

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.
Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.

We are looking for a Senior Manager, Provider Relationship to join our team. The role can be based in Stockholm or Uppsala.

About the role

The PRM is a Senior Manager, Provider Relationships, acting as the central point of accountability between providers and internal stakeholders.

They ensure alignment across business units, balancing strategic objectives with strong operational execution by translating goals into clear expectations and actionable plans. By managing day-to-day interactions and facilitating collaboration, PRMs drive business outcomes at both operational and senior levels and help shape the direction of key provider partnerships.

Key Responsibilities:

• Relationship management: Build and maintain strong, trust-based partnerships tailored to Air content providers, positioning Etraveli Group as a strategic partner of choice.

• Cross-functional coordination: Lead cross-functional collaboration at operational and at senior levels, aligning executives and operational teams toward shared provider objectives.

• Stakeholder management: Engage and communicate effectively with senior leaders and diverse stakeholders, including C-level executives, to ensure unified expectations and executive sponsorship for provider initiatives.

• Business-driven engagement: Translate company strategy into actionable provider goals, driving innovation, long-term growth, and competitive advantage.

• Governance leadership: Lead or participate in QBRs and operational meetings to track progress, resolve issues, influence strategic direction, and elevate provider partnerships.

• Performance oversight: Monitor provider outputs against KPIs and SLAs, challenging performance where needed and ensuring delivery exceeds expectations.

• Risk and issue management: Anticipate and proactively mitigate strategic and operational risks, escalating strategically critical issues to ensure timely resolution.

• Contract compliance: Ensure adherence to agreed commercial terms, service levels, and contractual obligations, while driving continuous improvement in value delivery.

Requirements

• Bachelor’s degree in Business, Economics, Management, or related field
• Proven track record of leading provider/vendor relationships at scale in an international context
• Strong relationship-building skills with experience managing external partners
• Experience engaging with senior stakeholders, including C-level executives
• Proven ability to collaborate across functions (e.g. product, tech, operations, commercial)
• Excellent communication and stakeholder management skills
• Fluent in English (written and spoken)
• Ability to translate business strategy into clear provider actions and goals
• Experience working with KPIs
• Strong problem-solving skills and a proactive mindset
• Understanding of commercial contracts and advanced negotiation fundamentals
  

Benefits

Working at Etraveli Group means working at a fast-growing company with high ambitions in becoming the number one Online travel agency worldwide. The culture at the company embraces complexity and we like to keep the entrepreneurial spirit even as we grow into being a larger company. You will have awesome colleagues with whom you will have fun solving complex problems in a fast-moving business.

We also offer:

• A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location
• Central office location in the City – a stone's throw from public transport and lunch restaurants.
• Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, mass