Operations Team Lead

Job Summary:

The Team Lead is responsible for ensuring daily production targets are met through effective leadership, collaboration, and problem-solving. Acting as a front-line manager, the Team Lead will provide direct instruction and guidance to system operators while partnering with Maintenance, Onsite IT, Corporate remote technical support and external partners to ensure system up-time. Team Leads are the first point of escalation for a broad range of employee and system issues and must be able to multitask in the face of pressure and deadlines.

Duties/Responsibilities:

• Conduct all actions with and inspire among all colleagues a Safety-First mindset.
• Promote compliance with all relevant company policies and government regulations including OSHA.
• Lead by example through results-focused, people-centered direction, feedback, and coaching
• Serve as first point of contact for all employee relations and operational issues.
• Develop effective processes to maintain system performance through shift changes, high volume periods, and irregular operations in conjunction with other stakeholders.
• Actively review Key Performance Indicators and dynamically adjust to ensure they are met.
• Maintain open and transparent relationships with customer to ensure maximum system performance.
• Ensure production process consistency and employee development through the design and execution of uniform training and assessment programs.
• Follow established escalation guidelines in the event of system downtime or irregular production issues.
• Manage employee schedules and daily work assignments in conjunction with other colleagues.
• Leverage detailed reporting to understand system performance.
• Coordinate with Maintenance Team to ensure minimal system impact in the execution of planned, preventive, and ad hoc maintenance activities.
• Participate and lead (as necessary) team, site, and customer meetings to ensure open, effective communications centered on collaborative efforts to meet production goals.

Required Skills and Abilities:

• Ability to coordinate and supervise a team of Production colleagues.
• Strong understanding of automated material handling systems.
• Practical attitude and ability to learn new skills and tasks.
• Strong communication skills.
• Analytical and problem-solving skills.
• Able to prioritize multiple tasks and workload.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Knowledge of OSHA Safety guidelines.

Education and Experience:

• Required: High school diploma with 1-3 years' experience in a fast-paced manufacturing, automated warehouse, light industry, or related environment.
• Preferred: Associate degree in a relevant subject with 3-5 years' experience in a light industry, continuous flow manufacturing, automated warehouse, or related environment.
• Experience working as an autonomous shift leader.
• Familiarity with automated material handling systems.

Physical Requirements:

• Ability to work at heights of 80-100 feet.
• Ability to adapt to a warehouse environment.
• Ability to lift and carry materials/equipment necessary to do the job.
• Ability to walk/stand during a designated shift.
• Lifting, pulling and pushing up to 50 pounds
• Occasional travel within North America may be required to undergo training and/or support sister sites; rare international travel may be necessary in support of company-wide initiatives.
• Must be able to work all shifts including evenings, nights, weekends, and holidays.
• Must be available by phone 24/7 in the event of irregular operations and/or escalation.