Sr. Director Field Reimbursement

Overview

 Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members,

 

Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

The Senior Director, Field Reimbursement Management (FRM) Services is responsible for the strategic oversight, operational excellence, financial performance, and scalable growth of all FRM programs across the organization. 

The ideal candidate brings direct experience working within a pharmaceutical manufacturer, including participation in brand launches, cross-functional collaboration with Brand and Market Access teams, and partnership with field-based commercial teams. This experience ensures the ability to align FRM strategy with client objectives, launch readiness planning, and real-world commercial execution. 

This position is remote; however, periodic travel may be required to support client meetings, internal leadership meetings, and training events. 

Responsibilities

 

• Provide strategic leadership and oversight for all Field Reimbursement Management (FRM) programs across the organization 

• Oversee Directors and FRM Team Leads to ensure consistent execution and performance across programs 

• Ensure achievement of program KPIs, service level agreements (SLAs), and client performance expectations 

• Establish and maintain standardized operating procedures for reimbursement support services, including benefits verification, prior authorizations, appeals, buy-and-bill processes, and specialty pharmacy coordination 

• Partner with pharmaceutical manufacturer clients, including Brand Managers, Market Access teams, Sales Leadership, and Medical Affairs, to align FRM execution with brand strategy and commercial objectives 

• Provide leadership support during product launches, including launch planning, training alignment, and field coordination 

• Maintain full financial oversight of the FRM service line, including revenue forecasting, headcount planning, and margin performance 

• Partner with Talent Acquisition to define candidate profiles, support recruitment strategy, and ensure timely hiring of qualified FRM staff 

• Participate in interviews and hiring decisions for leadership roles 

• Oversee workforce planning, succession planning, and leadership development initiatives 

• Ensure operational continuity across multiple CRM and software systems, including internal platforms and client-based systems 

• Lead teams through system implementations, transitions, and workflow enhancements 

• Standardize documentation practices, reporting structures, and data governance processes across programs 

• Serve as executive sponsor for key client accounts and lead governance meetings and strategic business reviews 

• Ensure compliance with FDA, OIG, and client-specific regulatory requirements 

• Oversee quality assurance processes, audit readiness, and risk mitigation efforts 

• Identify opportunities for operational efficiencies, scalability, and service line innovation
• Utilize Valeris’ values as the driving force behind the team’s success
• On time adherence to training deadlines for all corporate policies and procedure
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Qualifications

Required Qualifications 

• Bachelor’s degree required; advanced degree preferred 

• 10+ years of experience in pharmaceutical reimbursement, patient access, or FRM services 

• 5+ years of progressive leadership experience managing multi-program teams 

• Demonstrated FRM Team