VP of Franchise Operations

Sky Zone

Vice President, Franchise Operations

Sky Zone is the largest indoor active entertainment operation in the world, with well-known brands including DEFY, Sky Zone, and Rockin' Jump.

With more than 300 franchise and company-owned across the globe, we proudly host more than 40 million adventure movement enthusiasts every year. We are Purveyors of Awesome, and we thrive on creating memorable moments for our guests and team members. 

Working for Sky Zone is so much more than a "job"!  We have more than 4,500 team members throughout our company-operated parks, and we are committed to providing rewarding careers and development opportunities across all functions. Whether you contribute to serving our guests in our parks, or support our parks in a corporate role, we offer all team members a values-based culture, competitive pay, and diverse growth opportunities.

POSITION OVERVIEW

CircusTrix, LLC dba

Sky Zone

Vice President, Franchise Operations

Full time - Remote

POSITION OVERVIEW

As Vice President (VP) of Franchise Operations, this position is responsible for overseeing the operations and performance of a company's franchise network. This role typically includes strategic planning, operational management, and support for franchisees to ensure the successful implementation and adherence to the company's standards and objectives.

RESPONSIBILITIES

Strategic Planning and Development

• Develop and implement strategic plans to expand and enhance the franchise network.
• Identify and evaluate new market opportunities for franchise growth.
• Align franchise operations with the overall goals and objectives of the company.

Franchisee Support and Training:

• Provide ongoing support and guidance to franchisees to ensure their success.
• Develop training programs and resources to help franchisees meet operational standards.
• Conduct regular performance reviews and provide feedback to franchisees.

Operational Management:

• Oversee the day-to-day operations of the franchise network.
• Ensure compliance with company policies, procedures, and brand standards.
• Implement and monitor operational metrics to track performance and identify areas for improvement.

Financial Management:

• Develop and manage budgets for franchise operations.
• Monitor financial performance of franchisees and provide support to improve profitability.
• Ensure effective cost control and revenue optimization strategies are in place.

Relationship Management:

• Foster strong relationships with franchisees, providing them with the tools and resources needed to succeed.
• Act as a liaison between franchisees and the corporate office to address issues and concerns.
• Organize franchisee meetings, conferences, and other events to promote collaboration and best practices.

Compliance and Quality Assurance:

• Ensure that all franchise operations comply with legal, regulatory, and company standards.
• Conduct regular audits and inspections to maintain quality and consistency across the franchise network.
• Address and resolve any compliance or quality issues promptly.

QUALIFICATIONS

• Bachelor's degree in Business Administration, Management, or a related field (MBA preferred).
• Extensive experience in franchise operations or a similar field, typically with at least 10 years of relevant experience.
• Proven track record of success in managing and growing a franchise network while leading a Franchise Operations team.
• Strong knowledge of the industry and market trends.
• Ability to travel up to 70%.
• Proven leadership abilities, including ability to think strategically, develop operational strategies and determine long-term impact of decisions on the business.
• Pragmatic, confident and committed to actionable timelines.
• Ability to plan and implement strategic vision.
• Ability to build relationships and influence across the organization.
• Excellent organization, planning, time-management, and prioritization skills
• Strong customer focus. Anticipate customer needs and take action to meet them: continually search for ways to increase customer satisfaction and improve processes.
• Exceptional verbal and written communication and presentation skills.

PHYSICAL REQUIREMENTS

• Ability to remain stationary at a desk for extended periods of time while working on a computer.
• Ability to move around and position self appropriately during park onsite assessments