Analyst, Data Accuracy Response Team

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Your Career

Palo Alto Networks® is the fastest-growing security company in history. If you are a motivated, intelligent, creative, and hardworking individual, then this is the place for you! One of the keys to our success is our relentless focus on leveraging data to drive insights and decision making. Our Data Accuracy Response Team is tasked with ensuring our data is regulated, accurate, and reliable on a day to day basis. This includes managing urgent escalations, executing and monitoring changes in data, and observing trends to guide system improvements. The Data Governance Analyst is the front line in ensuring that these goals come to fruition. This position reports to the Director, Sales Operations for Data Integrity and Policy and will have a high degree of interaction with the Analytics, Business Operations, and IT functions across Palo Alto Networks.

Job Description

Your Impact:

• Collaborate with internal stakeholders to solve service requests/issue resolution related to Data Governance
• Efficiently  manage and execute against overall ticket queue to adhere to SLA requirements
• Research and analyze public data to validate changes to account hierarchies, deduplication, and firmographic, etc.
• Enforce data standards, policies, and processes
• Perform mass data analysis and updates of account information to increase account accuracy
• Execute regular and periodic data maintenance and validation activities
• Handle issues and escalations to closure
• Monitor service request trends
• Assist in SLA design, development, and execution
• Collaborate with the Data Integrity and Policy Team on documentation of data standard and policies

Qualifications

Your Experience:

• Interest in the concerns and topics related to data maintenance 
• Can execute tasks with high attention to detail and a commitment to accuracy
• Organized, proactive individual that can operate independently in solving complex problems with little guidance
• Strong interpersonal skills for internal collaboration
• Skillfully manage requestor escalations through appropriate channels
• Proficient in public data research and analysis
• Experience with SFDC is required
• Experience using data management tools such as SOQL/ETL a big plus
• Experience working with Google Suite or similar platforms
• Comfortable working in a fast-paced, dynamic work environment
• Ability to speak fluently in business language
• Spanish fluency considered a significant advantage

Additional Information

The Team

Our  Strategy & Operations team at Palo Alto Networks works on a set of strategic initiatives to drive process improvement projects to deliver improved efficiency and scale through simplification, automation and innovation across Sales Operations tools and processes.

You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects – centered on what we believe is one of the most significant mission statements in the world.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualificatio