Clinical Data Warehouse for Research Operations Manager

Position: Clinical Data Warehouse for Research Operations Manager      

Department: Research - Support Services

Location: Boston, MA

Schedule: 40 hours per week, Remote (must be able to work Eastern Standard Time business hours)

ABOUT BMC:

At Boston Medical Center (BMC), our diverse staff works together for one goal — to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience.

You’ll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you’ll have the tools you need to take charge of your own environment.  

POSITION SUMMARY:

The Clinical Data Workforce (CDW-R) Operations Manager provides administrative and operational oversight, business management, and program development that supports the organization’s research data infrastructure. This role establishes work procedures and standards to improve efficiency and effectiveness across the CDW-R.  Working under the general direction of the Associate Director, Research Data Operations and Strategy, the CDW-R Operations Manager independently manages the inbound CDW-R data request queue and provides matrixed oversight of 4–5 analysts, including overseeing task assignments, monitoring progress, and ensures deadlines are met, while balance priorities across multiple projects. This role requires strong leadership, coordination, and communication skills to effectively align the work of a team of analysts in a matrixed environment without formal supervisory authority.

JOB RESPONSIBILITIES:

• Manage operational needs of the CDW-R, including monitoring workflows, tracking performance metrics, ensuring adherence to deadlines, and facilitating smooth coordination across multiple projects.
• Oversee the data request queue and project assignments, coordinating day-to-day analyst workloads in a matrixed environment through task prioritization, progress tracking, follow-up, and proactive communication to ensure timely completion of requests.
• Oversee the end-to-end billing and invoicing process, including preparing and delivering invoices as well as monitoring timely and accurate payment tracking and reconciliation.
• Lead documentation and compliance review of inbound CDW-R data service requests from BMC and the research community.
• Track and analyze operational information, including quarterly reports, finances, and program performance, and communicate findings to leadership and cross-functional teams to inform decision-making and ensure alignment with organizational goals.
• Develop and maintain relationships with research clients, ensuring adherence to scopes of work and research regulations.
• Collaborate with CDW-R leadership to develop and implement long- and short-range business plans to improve efficiency and enhance service delivery.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree in computer science and information systems, project management, public health, or similar discipline; and a minimum of 4 years of experience in IT, at least 1 year of which must be experience managing end-to-end operational needs of data and/or IT teams; or equivalent combination of education and experience.

PREFERRED EDUCATION AND EXPERIENCE:

• Minimum of 5 years of healthcare and/or pharmacy experience preferred

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

• Strong organizational, prioritization, and workflow management skills with the ability to coordinate multiple projects and competing deadlines
• Excellent communication and stakeholder management abilities.
• Working understanding of research data governance, privacy, and compliance standards

JOB BENEFITS:

• Competitive pay
• Tuition reimbursement and tuition remission programs
• Highly subsidized medical, dental, and vision insurance options
• Generous paid time off
• Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base.