Associate Director of Residential Services

Description

Founded in 1981, the Cooperative for Human Services, Inc., a multi-service organization that provides residential services, independent living supports, and guardianship services for people with intellectual and other related disabilities. Our mission is to empower, support, and expand the knowledge, skill, and natural capacities of the people we serve to direct and live full and meaningful lives within their community.

Reporting to the CEO and Director of Residential Services, the Associate Director of Residential Services will provide direct supervision and support to assigned Directors, Coordinators and Managers while acting as an advocate for persons served and their families. Will monitor service quality, provide regular oversight and ensure compliance with all related systems including ISP, medication administration, financial, clinical, healthcare, etc. Provide 24 hour on-call support and assistance to assigned programs and services. Will assist in creating person-centered, supportive learning environments that safeguard and enhance the lives of the people served while upholding the organization’s mission, philosophy and values.

Duties & Responsibilities:

• Promote and protect the rights and dignity of each person served and extend these rights and dignities to family members and guardians. Continually monitor support relationships for potential abusive or neglectful situations.
• Provide direction, leadership and supervision to all direct reports, programs & services and ensure accountability while encouraging creativity and enthusiasm for all direct reports.
• Oversee the coordination of the CHS clinical, healthcare, case management, etc. systems and practices, including the implementation of the ISP process and other organizational processes. Advocate on behalf of each person served. Participate in transition planning for both intakes into services and discharges from services.
• Oversee, manage & coordinate the operations, systems & services of all assigned programs while monitoring for excellent quality and ensuring compliance with established service standards.
• Monitor all fiscal and budgetary requirements and obligations and participate in the development of program budgets.
• Participate in community development and fund raising efforts.
• Safeguard the confidentiality of each person served & adhere to all privacy laws (state & federal).
• Act as the liaison for and communicate on a regular basis with the individual served, family members and/or guardians, other service providers, management personnel, funding and referral sources, and other stakeholders of the organization as assigned in a supportive, professional manner.
• Oversee the all data collection processes and ensure the accuracy and integrity of information collected and reported.
• Generate and provide statistical and narrative reports on a monthly, quarterly, and yearly basis such as program evaluation measures, consumer assessments, family assessments, utilization/capacity, grievances, incidents, and provide written reports as required
• Oversee and ensure the provision of training and professional development for all employees in assigned programs and services.
• Actively participate in stakeholder assessment process including conducting individual, family, and other satisfaction surveys, focus groups and/or forums.
• Recruit, screen and hire qualified employees in conjunction with individuals supported and their families as indicated. Establish performance standards and regularly evaluate employee performance.
• Uphold and comply with all safety programs and policies to maintain a safe work environment for the people we support, employees, family members and visitors.
• Participate in inter and intra departmental meetings; work in cooperation with others. Commit to organizational quality initiatives and subsequent programs, ensure quality improvements and processes.

#CHS2

Requirements

Qualifications/Required Skills:

• Master’s Degree in a related human service field
• Ten (10) years of experience supporting people with developmental disabilities.
• Minimum of seven (7) years of executive or administrative management experience.
• Excellent verbal and written communication skills, demonstrated supervisory skills, knowledge of community-based supports.
• A valid Massachusetts/New Hampshire/Rhode Island driver's license, reliable vehicle and good driving history record.
• Demonstrates a high degree of organizational skill and time management for multiple competing priorities
• Proficiency in MS Office Suite, in particular MS Excel
• Ability to utilize excellent judgment in developing sound solutions.