Oregon Territory Operations Manager

There’s a Place for You at North Coast

A career at North Coast is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. North Coast offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout Oregon, Montana, Alaska, Washington and we are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe.

Being “Powered by Difference” means we respect and value diverse perspectives. North Coast we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

 

Summary: We are seeking a highly organized and results-driven Territory Operations Manager to oversee operational performance across the Oregon and SW Washington region. This role ensures seamless execution of business processes, compliance with company standards, and delivery of exceptional customer service. 

 

What You Will Do:

• Oversee Service Center operations to include all Sales, Warehouse, and Delivery activities ensuring Standardized Operating Procedures are closely followed

• Act as liaison between the Service Centers and the Regional Distribution Center to improve the internal and external customer experience

• Promote a strong safety culture across all territory branches and ensure all safety requirements are met.

• Oversee logistics operations across the territory and collaborate closely with the Corporate Transportation Manager to ensure efficiency and cost-effectiveness.

• Monitor KPIs and implement strategies to improve Branch/Territory performance.  Review monthly with associates and service center managers to determine improvement opportunities and rectify non-compliance.  

• Ensure compliance with safety, regulatory, and company policies. 

• Collaborate with Sales Managers, Regional Managers, and other cross-functional teams to support sales and customer satisfaction goals. 

• Lead Operations associates to provide support and coverage throughout all Oregon Territory Branches

• Regular cadence of branch visits and audits

• Active member in the Operations Excellence Team (OET) focusing on error elimination and process improvement  

• Identify needs and facilitate training opportunities for the Service Center associates – Eclipse ERP, O365, SSM, and Power BI.

• Become an expert for new initiatives, processes, and procedures as they are introduced.

 

What You Will Bring:

• 5 years of Industry/ North Coast experience with at least 3 years in a supervisory position

• Advanced knowledge of NC Operations and Eclipse

• Proficiency using O365 including Outlook, Word, Excel, PowerPoint, Access 

• Excellent analytical, problem-solving, and organizational abilities and communication skills 

• Committed to 100% accuracy and doing tasks right the first time (DIRTFT)  

• Self-motivated and teamwork focused

• Desire to improve processes and associate performance

 

Physical Requirements and Work Environment:

• Office work, primarily sitting at a desk with warehouse activity at intervals

• Frequent travel throughout territory

• Frequent computer & telephone use

 

 

What We Offer You

 

We offer great family-friendly benefits to full-time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Tuition Reimbursement
• Employee referral bonus

• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

 

We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

 

Learn More About Us

 

Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we’re “Powering Progress for Future Generations.” https://www.facebook.com/ncelectric