Airport Lounge Design Manager, Principal Associate

Airport Lounge Design Manager, Principal Associate

The Principal Associate level, Airport Lounge Design Manager is part of the Airport Design & Construction Team, primarily responsible for the design, documentation, and implementation of new and renovated airport lounges. This candidate will lead the design management of airport lounge projects, including innovative hospitality concepts, experiences and branded environments driving execution and timelines. This is a highly collaborative position that will require coordination with many internal stakeholders, including Business Development, Guest Experience, and Project Delivery teams. You will be joining a dynamic, highly skilled, and forward-thinking team that you will need to complement and challenge.

The candidate will be responsible for ensuring that the design and experience aligns to customer experience strategy and priorities and must demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with multiple parties involved.

This position will report to the Airport Lounge Design & Construction Program Lead and will interact with senior leadership within the organization.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued.  We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

Key Responsibilities:

• Design and management of Airport Lounge business development opportunities, including ownership of the initial design phase, collaboration and management of outside design and technical firms, and management of the Request for Proposal Qualifications (RFP) process

• Lead design pipeline for assigned projects by managing the design phase, AOR partners, and work consultants as needed to achieve company goals. Lead projects from feasibility and site assessment through Opening, including layout and concept lock, CD creation and review, permitting, construction administration, punch-list, and opening activities. Responsible for hitting development timeline and project budget goals. 

• Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate or escalate as needed; manage complex up and downstream project impacts

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

• Prioritize and manage multiple projects with competing deadlines

• Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation

• Conduct regular meetings with the project team. Document progress and report to stakeholders on project status.

• Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery

• Forge relationships with key stakeholders to ensure delivery of commitments

A great candidate will have: 

• Ability to confidently and clearly communicate design ideas to the leadership team and cross-functional stakeholders

• Understanding of construction means and methods, cost, and milestones

• Proficiency in construction drawing, documentation and oversight

• Experience in construction administration and on-site project delivery presence

• Work on large-scale complex, cross-departmental projects that have a direct impact on the company

This role will require 20-30% travel. 

Basic Qualifications:

• Bachelor's degree in Architecture or Interior Design 

• At least 5 years of experience in interior design or architecture within the hospitality industry

• At least 5 years of experience working with AutoCAD, Adobe Creative Suite, Photosho