Director, Operations & Systems, Internship & Career Center

We are located approximately 20 miles north of Boston and parking is free. We are also accessible by commuter rail on the Newburyport/Rockport line. Come and explore Endicott’s seaside locale where employees are an important part of the bustling campus community!

Please apply today if this opportunity looks like the right fit for you.

.

Position Overview

The Director of Internship Operations & Systems, reporting to the Dean, Internship & Career Center, provides strategic and operational leadership for the systems, processes, technology, data, and assessment infrastructure that support the Internship & Career Center's experiential learning and career initiatives.

The Director is responsible for the effective design, implementation, oversight, and continuous improvement of department-wide internship operations and technology systems. This position serves as the Center's primary leader for technology and operational systems, ensuring that processes are efficient, data is accurate and accessible, systems are effectively utilized, and stakeholders receive appropriate training and support.

The Director works collaboratively with students, faculty, academic leadership, staff, employer partners, internship sites, and institutional offices including Information Technology, the Research Center, and Communications & Marketing. The position leads cross-functional initiatives, develops and maintains operational standards and procedures, analyzes data and outcomes, and makes recommendations to departmental leadership regarding technology, processes, reporting, and continuous improvement.

Through effective operational leadership and data-informed decision-making, the Director helps ensure consistent and high-quality internship processes, meaningful assessment of career and experiential learning outcomes, effective use of technology, and clear communication of Endicott's experiential learning model and student success.

About Endicott College

Endicott College is a vibrant community located on Boston’s North Shore, with a beautiful oceanfront campus in Beverly, Massachusetts. We’re known for combining academic excellence with hands-on learning, and we take pride in fostering a supportive environment for both students and employees.

Working at Endicott means joining a close-knit campus community where your contributions matter and where collaboration, creativity, and professional growth are valued.

To learn more about our employee benefits, click here.

Key Responsibilities

Leadership and oversight of Internship & Career Center technology and systems (40%)

• Provides strategic leadership and operational oversight for technology systems supporting the Internship & Career Center, including Symplicity/Gulls@Work, Workday, related databases, reporting tools, and other systems used to support internship and experiential learning operations.
• Serves as the primary departmental liaison with Information Technology, external technology vendors, and other institutional partners regarding system implementation, integration, functionality, data management, and ongoing system support.
• Leads the implementation, enhancement, and continuous improvement of technology systems and workflows to support the Center's operational and strategic priorities.
• Oversees the seamless transfer and integration of data between Symplicity/Gulls@Work and Workday, including initial configuration, ongoing data transfers, integrations, and system buildouts.
• Establishes and maintains standards and processes that promote data accuracy, integrity, security, accessibility, and timely reporting.
• Leads the development and delivery of technology training for students, faculty, staff, employer partners, and internship host sites. Develops training materials, user guides, FAQs, and other resources to support effective system adoption.
• Monitors system functionality, identifies opportunities for improvement, and coordinates the resolution of system issues with internal IT staff and external vendors.
• Evaluates emerging technologies and best practices in career services, experiential education, and higher education operations and makes recommendations regarding technology selection, implementation, renewal, and purchasing.
• Develops and oversees recurring and ad hoc Workday and Symplicity/Gulls@Work reporting for the Provost, Deans, faculty, and other institutional stakeholders.
• Maintains required system configurations, credentials, integrations, and API access to ensure reliable registration, data c