Assistant Store Manager

Job DetailsJob Location: Pueblo Store - Pueblo, CO 81008Position Type: Full-time Hourly/Non-exemptSalary Range: $22.00 - $24.00 HourlyJob Category: Retail - Other

Thrift Store Assistant Manager

Reports To: Thrift Store Manager                                                                                         Last Modified: 01/26

 

Role Overview:
Help Create Life Change Through Second Chances 

At New Horizons Thrift Stores, our cause is to help create life change through second chances, one purchase, one life at a time. We provide our neighbors with a joyful thrifting experience through friendly service, high-quality finds, and fair pricing.

New Horizons Thrift Stores are a ministry of New Horizons Ministries. Our thrift stores exist to support the work of Breaking the Cycle of Incarcation through meaningful work, hospitality, and stewardship.

The Assistant Manager provides shift leadership and ensures the store operates smoothly, safely, and hospitably during assigned shifts. This role focuses on real-time execution, team support, and maintaining store-wide standards.

The Assistant Manager supports the Store Manager by carrying out established systems, priorities, and expectations. While Assistant Managers lead during their shifts, long-term systems, performance management, and staffing decisions remain the responsibility of the Store Manager.

In addition to operational leadership, the Assistant Manager serves as a ministry team member of New Horizons Ministries and plays an active role in supporting a Christ-centered, values-driven culture within the store.

Additional tasks may be assigned at times by your supervisor. Consideration will be given to your current workload and duties.

 

Key Areas of Responsibility:


Shift Leadership and Operations


o Oversee store operations across all departments during assigned shifts
o Set daily priorities and adjust labor and coverage in real time
o Manage breaks and ensure adequate coverage
o Support Department Leads in executing daily priorities
o Open and close the store following established procedures
o Make real-time operational decisions to keep the store running smoothly


Guest and Donor Experience

o Support a welcoming, hospitable experience for guests and donors
o Handle guest concerns and escalations during the shift
o Ensure donors are greeted and supported at donation drop-off
o Model friendly service and engagement standards


Store Standards and Execution

o Enforce store-wide standards for cleanliness, safety, and presentation
o Ensure departments are guest-ready throughout the shift
o Address immediate operational or presentation issues as they arise
o Communicate gaps or concerns to the Store Manager


Team Support and Leadership

o Provide direction and support to team members during the shift
o Reinforce expectations and daily priorities
o Offer in-the-moment coaching and feedback
o Support a positive, respectful team environment


Ministry Leadership and Culture Support

o Serve as an active ministry team member of New Horizons Ministries
o Participate in staff spiritual development opportunities as appropriate
o Support team devotions and moments of spiritual reflection as directed by store leadership
o Model Christ-centered leadership, humility, integrity, and respect in daily interactions
o Help foster a workplace culture that reflects the mission, values, and redemptive purpose of New Horizons Ministries




 

Workplace Environment

Physical Conditions


Work is performed indoors or outdoors in a fast-paced retail environment.
Exposure to dust, cleaning supplies, changing temperatures, and used goods is common.


Physical Demands


Frequent standing, walking, bending, reaching, lifting, and repetitive movements
Ability to lift and move up to 25 pounds regularly and up to 50 pounds occasionally, either alone or with assistance


Work Schedule


Monday through Friday: 8:00 AM to 5:00 PM
Expect occasional evening, holiday, and weekend shifts.
A minimum of one evening shift and one Saturday shift per month will be scheduled in place of a regular shift.


Desired Skills & Qualifications:
Qualifications


Previous retail, customer service, or supervisory experience preferred
Strong communication and problem-solving skills
Ability to lead during fast-paced shifts
Comfortable making real-time decisions
Alignment with the mission, values, and Christian faith foundation of New Horizons Ministries
Willingness to learn and operate within established systems and expectations


Basic Skills


Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made,