Pelvic Health Coach (Bilingual-Spanish)

Hinge Health is creating a new health care system, built around you. Accessible to 26 million members across 1,500 customers, Hinge Health is the #1 digital clinic for joint and muscle pain, delivering superior member outcomes and proven claims reductions. We pair the industry’s most advanced motion technology and wearable pain relief with a complete clinical care team of physical therapists, physicians, and board-certified health coaches to help people move beyond pain and reduce surgeries and opioid use. Hinge Health’s HingeConnect integrates with 1 million+ in-person providers to enable earlier interventions for avoidable MSK surgeries. Four in five health plans and employers with a digital MSK solution trust Hinge Health, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon. Learn more at http://www.hingehealth.com.
Work From AnywhereFor this position the individual  has the flexibility to work anywhere, within the US.
About the RoleOur team is expanding and is looking for experienced coaches that can provide top of license care in an innovative environment. The Specialty Coach, Pelvic Health (PH), will partner closely with pelvic floor Doctors of Physical Therapy (DPT) and is responsible for creating a safe coaching environment in order to stop the silent suffering of individuals by normalizing pelvic health and its symptoms-starting with Women’s Pelvic Health. They are empowering members to engage in a dialogue and seek care for treatable pelvic health disorders, across all life stages.
The Pelvic Floor care team will collaborate with each member to create a personalized action plan to support the member's specific pelvic health needs. The PH coach will help members to incorporate guidance from their DPT into their action plan, adhere to their action plan, overcome any obstacles, and provide encouragement and support. Additionally, coaches may provide habit-based lifestyle coaching to support members in building lifestyle habits to reduce symptoms and improve their overall pelvic floor health.
Hinge Health Specialty Coaches are required to abide by internal processes, adjust to and meet key performance indicators, invest in their professional development, and participate in the company's growth initiatives. Each Specialty Coach is placed on a team of 10-15 coaches with varying skills and seniority. Coaches are expected to work collaboratively to put theory into practice with a shared goal to improve the pelvic health and wellbeing of our clients’ employees.  They know how to develop a coaching relationship, practice deep empathy, build trust, and partner with members to co-create their goals.
This is a unique Health Coaching position to join Hinge Health for a temporary period of time, starting with 10 months. This role requires flexing up and down as the member demand dictates, so hours may fluctuate between 25-40 with the potential for overtime as needed.
Description of an Ideal CandidateThe Pelvic Health Coach sits within the Member Success Team and is categorized as a specialty role given their focus on Pelvic health members. Coaches will focus first and foremost on creating a personalized member experience by utilizing their NBC-HWC certification, pelvic health training, and Hinge Health technology. This team member will elevate learnings within the Pelvic Health team and be engaged participants in experimentation and implementation of these learnings to further the development of the  Pelvic Health program. This team member will also prioritize continuing education and professional development and continually strive to be a subject matter expert in the women’s pelvic health field.

WHAT YOU’LL ACCOMPLISH

• Empower our Spanish speaking participants to reach their goals by listening openly and creatively helping them to work toward healthy lifestyle changes.
• Manage a caseload of pelvic health members across indications including: pregnancy/postpartum, urge incontinence, pelvic pain, and hypotonic conditions. 
• Create a safe coaching environment in order to build trust to co-create a member’s action plan and re-calibrate at appropriate times.
• Collaborate regularly within the team to support workflows and processes that will increase member impact and assist in ongoing program development.
• Closely collaborate with PTs on members’ action plans and escalate any issues or concerns.
• Become a subject matter expert in pelvic health conditions across all life stages.
• Maintain high quality care and service that creates positive outcomes and member experiences.
• Participate in project work beyond coaching work and collaborate with other stakeholders interdepartmentally.

WHAT WE'RE LOOKING FOR

• You are bilingual in English and Spanish and will be able t