Vice President/General Manager, Home Delivery Pharmacy

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Vice President, Home Delivery Pharmacy serves as the General Manager (GM) for the Home Delivery business, with accountability for overall performance, growth, and strategic direction. This role operates as a senior enterprise leader responsible for setting vision, driving results, and aligning cross-functional partners across product, operations, technology, marketing, clinical, and enterprise stakeholders.  As GM, this leader owns the end to end Home Delivery strategy and operating agenda, translating long term vision into executable roadmaps, investment priorities, and measurable outcomes. The role is intentionally designed with a lean direct team and broad enterprise reach, requiring solid executive presence, influence, and the ability to deliver outcomes through matrixed leadership.  The VP, Home Delivery Pharmacy represents the business in executive level forums, shapes operating models that enable scale and performance, and ensures Home Delivery continues to deliver differentiated value for clients, members, and the enterprise.

Scope

• Client Success - PBM/UHC, ensuring solid client performance, issue resolution, escalation management, and executive level visibility to systemic risks and opportunities
• Client Success - New Business, supporting growth readiness, go to market execution, and scalable client operating models for new and expanding business
• Medicare Stars P4P, providing executive governance and strategic oversight of pharmacy related Stars performance, including adherence, reporting, and pay for performance outcomes in partnership with Health Plan and PBM stakeholders

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

For all hires within 30 minutes of an office in Minnesota or Washington, D.C., you'll be required to work a minimum of four days per week in-office.

Primary Responsibilities:

• Serve as General Manager for Home Delivery Pharmacy, accountable for business performance, growth strategy, and delivery against annual and multi year objectives
• Define and execute the Home Delivery vision, strategy, and roadmap, aligning stakeholders across Optum Rx, PBM, UHC, and enterprise partners
• Lead financial and portfolio prioritization activities, partnering with strategy, operations, and growth leaders to balance investment, cost, and experience outcomes
• Drive alignment to a unified Home Delivery operating model, establishing governance, operating rhythms, and escalation pathways to ensure accountability and speed of execution
• Act as the executive face of Home Delivery, representing the business in senior leadership discussions, client engagements, and cross enterprise initiatives
• Set the strategy and execution agenda for end to end consumer and patient experiences, including ownership of experience outcomes (e.g., NPS, CAHPS) and digital first improvements that reduce friction and improve satisfaction
• Advance innovation and modernization efforts across Home Delivery, evaluating new capabilities, services, and business models that improve outcomes, drive adoption, and deliver enterprise value
• Build and continuously strengthen Home Delivery's value proposition, leveraging consumer and customer insights to drive growth, retention, medication adherence, and total cost of care improvements
• Lead a focused direct organization while delivering results through matrixed teams, influencing leaders across operations, technology, product, clinical, and marketing functions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree or equivalent experience
• 10+ years of