Director - Business Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Director of Business Operations will directly support the Vice President of Cross Platform Delivery (CPD). This director is responsible for a broad range of activities focused on identifying and implementing consistent, cohesive and efficient business operational practices across the broader Global Infrastructure (GI) organization. The incumbent will work closely and collaborate with key stakeholders across GI. They will possess outstanding thought leadership, strategic thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a high performing team environment. This individual will also serve as a thought partner in determining direction for the organization and business partners, in collaboration with its leadership team. 

Key Responsibilities

• Foster a team that leads the identification, design, and implementation of standardized business operational practices to drive consistency, efficiency, and scalability across a global organization with multiple sub‑departments.

• Assess current-state processes across regions and functions to identify redundancies, gaps, and inefficiencies, and define future‑state operating models aligned to enterprise strategy with the intention to mitigate informational and operational sprawl.

• Establish and maintain global frameworks, standards, and playbooks for business operations, ensuring clarity, repeatability, and ease of adoption across diverse teams.

• Partner with senior leaders and functional stakeholders to align operational improvements with strategic objectives, regulatory expectations, and risk management considerations.

• Drive cross‑departmental change initiatives, coordinating dependencies, sequencing adoption, and removing barriers to consistent execution across geographies and business units.

• Implement governance and oversight mechanisms to ensure adherence to standardized practices while enabling appropriate local flexibility where required.

• Serve as a central point of expertise for operational excellence, providing guidance, coaching, and best‑practice recommendations to teams across the organization.

• Promote a culture of continuous innovation and simplification, leveraging feedback loops, lessons learned, and industry best practices to evolve operational maturity over time.

• Operate as the Enterprise Technology Services representative for global real estate  & workplace experience (GREWE) initiatives across United States campuses, partnering proactively with Corporate Real Estate, Facilities, and Digital Workplace teams.

• Centrally drive GI programs that enhance colleague sentiment and experience by enabling inclusive networking, philanthropic, and 

Qualifications

• 5 years’ experience in program or product management.

• 5 years’ experience leading teams either directly or indirectly. 

• Demons