Sr. Product Manager, Technical

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Job Overview
Are you ready to join the Un-carrier movement?
The Sr. Product Manager, Technical will lead technical product delivery and solutioning for subscription platform capabilities and the subscription benefits ecosystem, enabling digital products, partner integrations, and lifecycle management. This role partners across Marketing, Finance, Benefits, Product, Architecture, and Engineering to translate business needs into scalable, secure solutions that support subscription growth and customer experience.
This role is critical for managing sophisticated technical products that align with business goals and customer needs within the organization. It involves leading the product lifecycle end to end, including vision, roadmap, technical delivery, and partner collaboration. The role requires integrating customer insights, market analysis, and technical feasibility to prioritize product features and improvements. Success is measured by delivering products that meet business goals, customer happiness, and technical performance metrics. The work impacts the organization by driving product innovation, operational efficiency, and enhancing customer experiences through effective product management.
We are a team that encourages innovation and advocates an agile and open approach, truly working and playing in the Un-carrier way!

Job Responsibilities:

• Drive delivery of subscription platform initiatives, including partner onboarding, lifecycle enhancements, and benefit offer capabilities, by collaborating across Product, Marketing, Finance, and Engineering teams.
• Own the end-to-end product lifecycle for sophisticated technical solutions, ensuring alignment with business goals and customer needs.
• Conduct market and customer research to see opportunities and advise product strategy and roadmap development.
• Collaborate with cross-functional teams including development, architecture, and partners to drive technical delivery and product releases.
• Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making processes.
• Manage and prioritize the product backlog for subscription capabilities, supporting Agile execution and CI/CD practices to enable scalable, SaaS API-driven delivery of new features and benefits.
• Identify execution, operational, and interpersonal issues that impede product success, and drive improvement plans to resolve issues within sphere of influence.
• Support and enable core Agile practices and tenets, including efficient just-in-time flow, lean practices, elimination of waste, and DevOps CI/CD.
• Collaborates and develops positive relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, development, architecture, and engineering, as well as customer groups and representatives
• Manages development of adoption tools and training materials.
• Develops adoption tools and training material for Technical Product Management team.
• Maintains professional knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience:

• Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience (Required)
• Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience. (Required)
• 6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/application/product environment.
• 7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience.

Knowledge, Skills and Abilities:

• Agile Methodologies: Proven success in advising matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)
• Technical Writing: Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)
• Agile Project Management: Experie