Senior Manager, Analytics and Insights

About the role:We’re hiring a Senior Manager of Analytics and Insights, reporting into Head of Business Operations. This role sits within Operational Excellence, a high-impact vertical of Core Operations – the backbone of Talkiatry.
This is a highly analytical and strategic position focused on using data to identify operational inefficiencies, improve patient growth, and drive profitability. You’ll drive the creation of analytical frameworks and insights that directly inform business decisions at the executive level. Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.    60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low, and paperwork is unduly burdensome.   With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine. 

You will:

• Analytics & Insights
• Conduct deep-dive analyses to identify inefficiencies, blockers, and missed growth & retention opportunities across the patient lifecycle
• Use data to identify high-friction workflows and partner with teams to streamline and automate where possible
• Design, measure, and interpret A/B tests and other pilots to evaluate the impact of operational changes
• Apply statistical concepts such as causal inference and significance testing to enhance the rigor of experiments and business insights


• Measurement and Reporting
• Build and maintain dashboards and frameworks that explain the health of patient growth, retention, leakage, and operational performance
• Model the financial impact, resourcing needs, and ROI of key strategic initiatives
• Create weekly reporting packages including key outcomes, trends, and insights for leadership 


• Strategic Execution & Program Support
• Support the Head of Business Operations on key strategic initiatives, providing analytical horsepower and structured problem solving
• Work cross-functionally with product and data engineering to uncover data gaps and resolve discrepancies
• Act as key bridge between analytics and operations, ensuring insights are translated into execution by building buy-in with key stakeholders

You have:

• 4-7 years of experience with a foundation in data analytics and insights, business operations, management consulting, or similar roles
• Demonstrated ability to thrive in ambiguous, fast-paced environments
• 2+ years of intermediate to advanced SQL experience
• Proficiency with data visualization and BI tools
• Experience in experiment design, A/B testing, statistical modeling, and channel performance analysis
• Excellent presentation and written/verbal communication
• Bachelor’s degree

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.  At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us. We encourage all qu