Customer Service Assistant

The Position

We are seeking a part-time Customer Service Assistant to assist with routine, data-driven, and administrative tasks that contribute to the overall efficiency of the Customer Service department. The ideal candidate will be detail-oriented, organized, and comfortable with data entry, documentation, and cross-functional communication in a fast-paced environment.
 

About Port Townsend Paper Company (PTPC)

The Port Townsend Paper (“PTPC”) mill is proud to have been in continuous operation for more than 90 years. We use a blend of virgin and recycled fibers (Kraft and OCC pulp) to produce Kraft pulp, paper, containerboard, medium and market pulp. We have built a strong and loyal customer base by developing and nurturing strategic partnership-style relationships.

At PTPC we believe that a healthy and safe work environment is fundamental to the success of all employees. We put that belief into practice every day by managing risk and building safety reliability into our processes and procedures. Engaging and empowering our workforce to maintain world-class safety performance is the pathway to achieving operational excellence. We also strive to preserve the environment, be good neighbors, and remain a valued member of the local community. Many of our employees have enjoyed working at PTPC for the greater part of their careers; we have employees with 20, 25, 30, even 35 years of service. PTPC is proud to provide good, prevailing wage jobs on the Olympic Peninsula.

Job Responsibilities

• Handle customer orders and updates following department procedures
• Manage tasks like quality issues, sample and credit/debit requests
• Keep data accurate in company systems for tracking and reporting
• Support clear communication between customers and internal teams like Sales, Transportation, and Production
• Support miscellaneous clerical and administrative tasks as assigned by management
• Work closely with the team to stay aligned and meet deadlines
• Other duties as assigned.

Qualifications & Skills:

• Education: High School Diploma or equivalent
• Experience: Prior experience in customer service, order processing, or administrative support preferred
• Basic familiarity with computer systems; experience with ERP or order management systems is a plus
• Good attention to detail and willingness to follow established procedures
• Excellent analytical, problem-solving, and critical thinking abilities
• Effective written and verbal communication skills
• Proficient in Microsoft Office

Work Schedule & Benefits:

• Flexible part-time hours (e.g., 20-25 hours per week).

Employment Terms

• Flexible part-time hours (e.g., 20-25 hours per week).
• Salary range: $25 per hour
• Retirement plan

• Employee Assistance coverage with full services, including dietary and nutritional services, retirement planning, and support services.
• In compliance with the Immigration and Naturalization Act, proof of authorization to work in the United States will be required at the time of hire.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.