Senior Fraud Specialist - Deposit Services

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $20.95 - $24.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The Senior Fraud Specialist in Deposit Services independently performs tasks designed to prevent, detect, analyze, investigate, and recovery efforts to protect Retail/Commercial customers and Commerce Bank as it relates to the overall effort to control Bank and/or Customer losses involving Check, ACH, Wire, Online Banking Bill Payment fraud. 

Essential Functions

• Reduce losses by investigating all exceptions relating to check fraud against Commerce Bank and determine method of return to recover funds

• Prevent losses by identifying and contacting Bank officers or customers’ whose account activity indicates potential fraudulent use and determine what action to take on the account

• Review and detect potential fraud on wires, ACH, and online bill payments

• Review suspect items against cleared images, signature cards, and account history

• Combine input from multiple sources including system analysis and inspection of check images and render judgment whether to pay or forward for further review / return

• Articulate to branch personnel or customer the reason why an item is being flagged for further review

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Strong knowledge of check processing operations, including the flow of a check through the check clearing process and the return item processing deadlines

• Knowledge, or ability to learn relevant operating systems (Deposit, DSS, RCIF, On-Demand, The Signature Verification System, The Online Customer Verification System, Highbond, and Fiserv Fraud)

• Ability to read the legal amount on handwritten checks

• Ability to look for process efficiencies and share ideas with management

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities while working independently

• Inquisitive, agile, and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Basic level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• Associate’s degree or equivalent combination of education and experience required

• 3+ years retail or bank operations experience required

**Hybrid Schedule: In office 2 days per week

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Senior Fraud Specialist - Deposit Services job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.90 to $24.00 per hour.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid