Senior Product Manager, Enterprise Logging

Senior Product Manager, Enterprise Logging

Capital One is a high-tech company, a scientific laboratory, and a nationally recognized brand all in one reaching tens of millions of consumers. We are a passionate and entrepreneurial team embracing bold ideas, fostering collaboration and delivering great experiences for our customers. Cloud Operations Resilience Engineering (CORE) is at the heart of our approach: CORE delivers foundational infrastructure and reliability tooling enabling Capital One to thrive on and within the cloud.  To further scale our efforts in this space, we are building a world class Cloud Infrastructure, Reliability, Recovery and AI/ML Data platform for deploying data driven, resilient and customer focused solutions in the Cloud. This work is core to Capital One’s mission.

 

As a Senior Product Manager on the CORE Product team, you will design and deliver best in class, innovative and data driven technology products that delight customers. We’re passionate about building platform software for the next generation of technologists at Capital One and are looking for someone excited to build tech platforms at scale. 

In this role, you will be a Senior Product Manager focused on Capital One’s enterprise-wide logging strategy and infrastructure. You will set long-term strategy, collaborate on build-vs-buy decisions at enterprise scale, and guide Capital One’s software engineers and site reliability engineers toward well-managed, well-governed logging infrastructure. You will also interact with our AI/ML teams to apply new, greenfield use cases to our observability data.

In this role we’ll invest in you to grow in four key areas:

• Human Centered 

  • You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design

  • You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test

  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that improve customer experience and drive Product growth by aligning it to Capital One’s mission.

  • Scope and prioritize activities based on business and customer impact

• Business Focused 

  • Demonstrate a growth mindset - effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs

  • Support in prioritizing feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk

  • Create buy-in for the product vision both internally and with key external partners

  • Act as a product evangelist to build awareness and understanding

• Technology Driven 

  • Work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology 

  • Collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers

  • Deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy

• Transformational Teamwork

  • By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams

  • You’ll articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team’s results and becoming a product matter expert

 The ideal candidate is:

• Cloud Enthusiast: has expertise in, or are excited about, cloud services in general and cloud observability in particular

• Excellent at communications: understands the importance of storytelling and is growing this craft

• Excited by new technology: you use it, you learn new tech, ideally in your past you built it

• Energized by engaging with engineers:  they are your users, you bring empathy and understanding to the challenges they face day in and day out

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